I stayed with a friend of mine for three nights in May, 2009. We had booked a Deluxe Water View Room. Upon checkin (at 7:30AM) we were told our room was ready and was upgraded to an Opera View...excellent! We were escorted to the room, shown the features and the fantastic view and promptly received our luggage.
Decorated in a classic style
Basic tv (not that it really mattered)
Bathroom was very nice and spacious
Free High Speed Internet (not wireless in room though)
As part of our Amex rate, we received a $100 Food/Beverage credit and daily breakfast via room service or at Cafe Mix.
On the first afternoon, we stopped by Altitude Restaurant (restaurant on the top floor) and asked to see a menu as we stated that we were interested in dining there the following evening (Saturday night). Note that all items on the menu we were shown were A-la-carte...at no point were we told that there was a mandatory prix fixe menu. The following morning (Saturday), we contacted the concierge to book a table at Altitudes. When we returned from our sightseeing at around 5pm, we were told that we had been confirmed for a 4 course dinner. I made a call to the concierge only to find that there is always a mandatory 4 course dinner for Fridays and Saturdays...would have been nice for the hostess to show us the correct menu! Because we only had 1 hour and 15 minutes to dine (we had a show to catch at the Opera House), they told us to just go to the bar where we could grab a table and order off the bar menu. The bar menu was extremely basic, but we were able to convince them to allow us to order off of the regular a-la-carte menu. Service was fair, and the food was a 7/10.
The first morning, we decided to dine at Cafe Mix. They had a pretty wide variety of choices served buffet style. Unfortunately, almost everything (except the muffins) were fairly close to inedible. The omlet station had no one working at it (I had to politely yell to the back of the kitchen for someone to come after a line of 5 people had formed), there was no one around to clear plates (I just put the dirty plates on another empty table), and I had to ask twice to get coffee.
The second and third mornings we decided to try room service for breakfast. The first time around, breakfast was served on time and was hot. Unfortunately, the quality was just as bad as Cafe Mix (same food choices). The third morning, we had a flight out at 8am, so we needed to get the breakfast as early as possible. I called down to room service and was told to just put a note on the breakfast door hanging card indicating that you wanted it delivered at 6:00 (there were 15 minute increment choices beginning at 6) and that it wouldn't be a problem. At 6:14, I received a call that breakfast was going to be another 5 minutes...I told them to not even bother. At 6:22 I received the breakfast and literally had 2 minutes to eat what I could...food was equally horrible.
Overall, excellent. Always polite and provided good suggestions.
Very nice. At checkout, the front desk person understood my frustration with the food, but there wasn't much she could do.
Great location, nice views, spacious rooms. Terrible food with room service and Cafe Mix, above average food at Altitudes (but obvious misinformation with the menu). This is a nice property, but should not be compared to hotels like the Four Seasons or Park Hyatt which are just a few blocks away.
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more less
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- Also Known As:
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- Shangri La Hotel Sydney