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“Great views!” 5 of 5 stars
Review of Shangri-La Hotel Sydney

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Shangri-La Hotel Sydney
5.0 of 5 Hotel   |   176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia   |  
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Ranked #19 of 185 Hotels in Sydney
Certificate of Excellence 2014
Sydney, Australia
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
70 helpful votes 70 helpful votes
“Great views!”
5 of 5 stars Reviewed October 21, 2013

Excellent location, and beautiful views of the harbor. I was lucky enough to get upgraded though, so I'm not sure what the room that I actually paid for was like.

Only downside were the hairs (and not from the head!) that I found in the sink. Ick.

Service was very good.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,085)
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Sydney, Australia
1 review
4 of 5 stars Reviewed October 21, 2013

Great staff nice hotel just need to fix a/c and shower temperature and pressure also if ur wanting to catch up on sleep bring ear plugs in saying all this I didn't put in a complaint as I felt staff would have been powerless to help and because staff were so helpful it cut out all the negative

Room Tip: Bring fan in summer and ear plugs
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

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Penrith, Australia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 21, 2013

Stayed Friday night 18 October for our anniversary. We must of hit a busy period as we had a wait until checkin of around 10 minutes, but the staff handled it very well by acknowledging the wait and apologizing. We were given a harbor view room overlooking the bridge and opera house which was lovely. There is valet parking ($58) but the attendants were great and took our bags up to our room. We had drinks at the Blu bar and then dinner at altitude, we chose the epicurious menu which was very nice and we had a great table at the window overlooking the harbour. We had the early seating (6pm) and it was wonderful watching the changing light and the sunset. However the only lighting was a small lamp on the table and by the time we got the main course it was so dark we could not see the meal on the plate. Same with dessert. The waiters were very professional and attentive and looked after us very well. Very expensive ($150 per head plus drinks) but not something you would do often, but good for special occasions. Although we had the early seating we were not hurried and the meal ( 7 courses ) was quite well paced. Back to the room and there was a turn down service and a glass and bottled water on the bed side table and a fresh fruit plate as well. Nice touch. Very firm comfortable bed and well appointed bathroom with seperate shower and bath. Plenty of closet space and hangers. We had breakfast in the morning, lots of choice and eggs cooked to order. Very attentive service. Checkout very efficient and car bought up quickly. Overall a great stay and would stay here again and recommend to others. Five star service and hotel. Oh and no moths in the room (unlike the week before at the sofitel wentworth).

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 21, 2013

Excellent location in the Rocks of Sydney. Easy to walk to restaurants and entertainment. Make sure you book a window lounge in the Blu bar while the sun goes down for an amazing view of the Sydney skyline.

Room Tip: A harbour view is nice but if you can't get that then you will have a great view of the sunset f...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochdale, United Kingdom
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 20, 2013

I had an all too brief stay at this hotel and was really impressed by both the service and the truly fantastic view. I was fortunate to book an executive grand harbour view suite on the 32nd floor and the view of the bridge and Opera house was superb. The room was very comfortable and well appointed. The service I received from everyone was very attentive and individual, especially in the Horizon club lounge. If there was a downside, the lobby can be a little hectic and if you are walking, the hotel is up a steep hill and a little distance from the quay area. I will definitely stay here again on my next visit to Sydney.

Room Tip: If this is your first visit to Sydney it is worth paying the extra for the harbour view and a high f...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
1 review
5 of 5 stars Reviewed October 20, 2013

Recently a group of us attended a sentimental fundraiser in Sydney & decided to stay in town for the night.
Our twin rooms all had picture postcard views of the Opera House & we could walk to The Rocks, Circular Quay & the Opera House. Stunning!
Our stay at Shangri-La was perfect.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
1 review
5 of 5 stars Reviewed October 20, 2013

We had 2 awesome days in Sydney and the Shangri-la Hotel, everything was just perfect :-))) We enjoyed the stunnig view of our room (2609), the perfect location and the friendliness of the whole staff. When we will get back to Sydney for sure we will chose this hotel again!!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#6 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#19 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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