I stay regularly at this hotel and am a Golden Circle member. The 13-number rooms (e.g. 1213, 1513) offer exceptional space and full Sydney Harbour views (from the Heads, to the Opera House, over to the Sydney Harbour Bridge). When I was there on a business trip in April 2013, I had ordered an in-room breakfast for 6.00-6.15am. I had a car picking me up at 7.00am. So I decided that I would have a slow breakfast, then a shower and then check out. 6.15 arrives - no breakfast. I ring in-room dining and am told "it's on its way now". 6:25 arrives - still no breakfast (and still now shower as I don't know when the food will arrive). I ring in-room dining to be told "it's on its way". Food arrives at 6.35. It's cold. I have to bolt some of it down, then have a shower and was late leaving the hotel for my appointments. I think there are insufficient staff to service their morning breakfast round. I decided not to go back for my next trip to Sydney in May but went to the Intercontinental.