We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location and service” 4 of 5 stars
Review of Shangri-La Hotel Sydney

Save Saved
You added Shangri-La Hotel Sydney to your Saves list
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Shangri-La Hotel Sydney
5.0 of 5 Hotel   |   176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Sydney Package
Ranked #16 of 182 hotels in Sydney
London
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Great location and service”
4 of 5 stars Reviewed May 8, 2013

Our room was large, but a bit "tired". Everything was clean and in working order. The bed was very comfortable and the view from our room, 1918, on the 19th floor was superb - looking out over Circular Quay and the Opera House.
The staff were all friendly and helpful, and the breakfast, albeit expensive, is worth paying for. The food choice is enormous and the quality is very good. Fill your boots and skip lunch!
Overall we were very pleasantly surprised by the Shangri La, Sydney. Happy to go back anytime.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,946 people have reviewed this hotel

Traveler rating
    1,696
    772
    270
    128
    80
See reviews for
383
1431
170
506
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (828)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
UK
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 7, 2013

Stayed in the hotel for 3 nights when leaving a cruise ship. I had told them when booking that this trip was for a special birthday for my husband, on arriving at reception at 8am was very impressed to find not only was our room ready but we had been upgraded. As it was raining hard we decided to wait in for our luggage to arrive, but instead of the luggage after an hour we had 4 people walk into the room who said they had been given the room so obviously had a key. It took the bell boy some time to sort out the mess and then sort our bags. Not very professional!!
Later that day management sent up a birthday cake and a bottle of champagne, we drank the champagne but left some of the cake. The dirty glasses and cake sat in the room for 3 days even though we rang down and requested that they be moved.
We had various other problems with the housekeeping staff leaving dirty cleaning cloth's in the bathroom and them taking my husbands shoes for cleaning. the shoes were not returned for 30 hours until we got the manager to speak to them because we were waiting to go out and had a dinner reservation in a special restaraunt for our last night.
The room and the view were lovely, but things need looking at in the housekeeping department.

Room Tip: Don't choose this hotel if you cannot walk up hills
See more room tips
  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 7, 2013

Our first experience at the Shangri-La and what a lovely experience. Our corner room on the 32nd floor (Premier Grand) with Club access was large and comfortable with spectacular views of all that makes Sydney. We checked in early morning and went up to the Club lounge to have a bite to each and drink while our room was being prepared. Celebrating a special occasion, we were given complimentary cake and champagne.
I cannot commend the staff highly enough, they were magnificent. Nothing was a problem, anything that we enquired about was dealt with promptly.
Evening drinks and canapes in the Club were the best we've had. A special mention goes to Shane - and his great cocktail mixes. Breakfast in Mix was very good - again the service stood out for us.
The pool and spa were also a treat.
This was by far the best 5 star service we've experienced in any hotel. It was well worth the investment.

Room Tip: Invest a little extra for Club access, you wont be disappointed.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pearl Beach NSW
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 7, 2013

Bit dated, but overall excellent value, great view, and horizon club staff excellent. Only downside, poor quality of 'champagne' and wine in horizon club ' and hot food not always hot. Best bed i have had in an Australian hotel. Did not want to leave it.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 5, 2013

Booked through their own website, pretty easy transaction and can claim Malaysian Airlines FF points which is nice.

Booked a harbour view room which we got on the 12th floor, amazing views right over Circular Quay to the opera house.

Room was large, well kept and modern. The TV didn't work properly which was fixed and then broke again. We reported it and it was fixed and worked for the remainder of our days there.

Location is at the back end of Sydney near the Rocks district which is close to the Harbour Bridge and the Harbour, can be at the train station in 5mins of walking. If walking back to the hotel from George St be mindful of the large hill you have to go up, can be a struggle.

Would go back.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nuneaton
Top Contributor
64 reviews 64 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 5, 2013

Despite arriving very early we were given a room immediately. We had opted for a cheaper room overlooking Darling Harbour. It was spotlessly clean, spacious and well appointed. The bathroom had the best shower in any hotel I have stayed at. Several have complained about the view but I feel that is very nit picking as you have to go to the window and look down to see the road to the bridge and toll. From the bed or a chair it was a pleasant view over water and into the distance rare in a city hotel. room facilities were excellent, all worked and free wifi.
The lounge bar and cafe are excellent and a cheap choice for breakfast. If breakfast is not included in your say it is a better option as the breakfast option is a silly price per person clearly designed for business accounts.
The Altitude restaurant is outstanding with fabulous food and one of the worlds most iconic views. A treat you must do but you will need to book online well before you go if you want to choose the time. Expensive but worth every penny or dollar. The adjacent cocktail bar is always busy also with amazing views and superb cocktails.
The swimming pool/gym complex on floor two is very good with a pleasant outdoor area. Sadly the gardens by the cafe are often ruined by the presence of too many smokers.
The location of the hotel is brilliant with easy walking to all the major attractions despite the uphill bit on the return just at the end. staff were excellent and the concierge service in particular being extremely helpful.
This is a busy hotel with lots of functions but it still manages to be a great base for tourists. It will seem expensive but that merely reflects the Australian dollar at the moment and that is true of all eating out etc at the moment anywhere in Australia cities and hotspots.
I would not hesitate to stop here again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wollongong
Top Contributor
90 reviews 90 reviews
69 hotel reviews
Reviews in 34 cities Reviews in 34 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed May 5, 2013

Absolutely beautiful hotel in a great Sydney location near The Rocks area. Perfect tourist location but also close to CBD for business travellers.
Rooms are large and tastefully decorated, huge bathrooms with luxury amenities. Bed was super comfy. I was fortunate to be on a high floor with unobstructed views of Sydney Harbour and the Harbour Bridge, amazing!!
Breakfast in the restaurant provided a wide selection of food, catering for Western and Asian tastes. Staff were extremely professional and friendly. Love this hotel, looking forward to staying again!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Shangri-La Hotel Sydney? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#6 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#16 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Orbitz, Travelocity, Cheap Tickets, Priceline, Tingo, Hotels.com, Venere, Otel, BookingOdigeoWL, Agoda and Jetsetter so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel Sydney, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;