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“Wonderful stay” 5 of 5 stars
Review of Shangri-La Hotel Sydney

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Shangri-La Hotel Sydney
5.0 of 5 Hotel   |   176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia   |  
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Ranked #17 of 182 hotels in Sydney
Canberra, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Wonderful stay”
5 of 5 stars Reviewed January 21, 2013 via mobile

We decided at the last minute to stay somewhere really nice in central Sydney - and ended up going for the Shangri-la at The Rocks. It was a great choice. First, they were really helpful in providing the best available booking for two adults and two children in the one room. They were certainly a lot more helpful that some other places that claim to be family friendly (Qut and Meriton come to mind) who would make you get two separate rooms due to bizarre booking restrictions that limit rooms to two adults and one child only. Second - the room, which was on the 24th floor - had a wonderful view of all of Sydney Harbour, the Opera House and the Bridge. And third, the service and the way the room was made up each day and evening was lovely. Al in all, you certainly get what you pay for. A great experience and we will be back again!

Stayed January 2013, traveled with family
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (729)
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Matcham
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2013

We stayed at the Shangri-La recently and had a very pleasant stay. The service and food were good, but the views from our room of the harbor where just fantastic. This hotel is well located for tourists to have a look around Sydney.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

Located in the Rocks in Sydney, so you are in walking distance to EVERYTHING. The selection of pubs near by is also incredible! Old historic ones like The Lord Nelson or funky ones like the Argyle!!!

Hotel is clean but wifi speed was average.

Room service is always over priced, but I was baffled that they were charging $14.00 for a bowl of chips and $30.00 for a slightly larger than mini pizza!!

The bar on the 36th floor has unique and delicious cocktails. They are expensive but worth it when you have the best view of Sydney to look at while sipping them!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Calgary, Canada
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 19, 2013

Stayed here for 6 nights, excellent service and nice room as to be expected for this chain. Staff was always helpful. Room had was on the 28th floor with an OK view of Sydney Opera Hall and Harbour. Free wifi was a real bonus and worked well. Bathroom was really nice. Good storage space, nice & comfortable king size bed.

Location for business not quite as good as the nearby Four Seasons. But, overall nicer hotel than Four Seasons. Breakfast is also a lot better at Shangri-La than the Four Seasons (had both during my stay). Restaurant and bar up on the top floor (36th) is really nice!

Only thing I didn't like was the fact the pool was indoor. Preference really.

Room Tip: high floor with Opera and Bridge few is nice!
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 17, 2013

Great location for most of the key things in Sydney, very helpful and friendly staff. Good sized room with amazing views. The restaurant was excellent but a bit pricey. The only thing that could improve the hotel and score it 5 is if it had an outdoor pool. Breakfast is very over priced so would recommend eating out for breakfast if it isn't included in the stay

Room Tip: Ask for an Oprah house view
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Monte-Carlo, Monaco
Top Contributor
142 reviews 142 reviews
104 hotel reviews
Reviews in 69 cities Reviews in 69 cities
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed January 17, 2013

Nothing can prepare you - except maybe having done it before - for the extraordinary view of the harbour from the upper floors, Sydney Harbour Bridge and Opera House included. We loved our room, which was spacious, light, very well equipped and, quite a rarity, had loads of hanging space and storage. There was a large desk as well as a dressing table and a generous window seat the length of the room.
We found this hotel very unusual for the complete absence of interaction with its clients. Once we had checked in, that was that. Not even a breakfast menu on the pillow (no loss whatsoever, because once I saw the price, I knew there was no way we would be eating breakfast at the hotel!). The convenient exit, if you are walking, and we were throughout our stay, is on the lower ground level where there is no staff presence. Housekeeping is so discreet we only saw someone once, as we were leaving.
Having mentioned the price of breakfast, at $44 the highest ever in my experience, I should say that prices for the (well stocked) minibar and room service were much more in line with expectations and seemed reasonable for the standard of this hotel.
The Rocks area is a great location for good places to eat, shopping, access to Circular Quay and the ferries if you are fully mobile. Otherwise, as other posters have mentioned, the steps and slopes in this area would make life difficult.

Room Tip: No need to book a Horizon Club room, views from lower floors (we were on 21) are fantastic.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed January 16, 2013 via mobile

We were due to stay here in January but had such hassle trying to get room information that we swapped to the langham. Decided to go for a drink here at the shangri la and went up to the blu bar. It was 6.30 and a Monday night but we could not get a seat in the lounge. Sat at the tiny bar area and eventually got served by a rude and offhand staff member. Tiny glass of wine in cheap glassware. The view was stunning though! Felt like a tourist trap more like going up the eureka tower! No 5 star feel to the hotel common areas, cold, clinical and corporate. Also tricky location which was difficult to walk to from the rocks. Would think carefully if choosing this one as it would suit business rather than leisure. Dissapointing........

  • Stayed January 2013
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
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Additional Information about Shangri-La Hotel Sydney

Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Sydney Shangri La
Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#9 Romantic Hotel in Sydney
#16 Family Hotel in Sydney
#17 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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