I've stayed in Sydney lots of times over the years, and a lot of chain hotels are good to average. This was my first stay at the Shangri La. Other reviews suggested that staff were inattentive but I didn't find this to be the case. By the way, I booked it via Expedia because I got a better price than booking via the hotels web site, despite their best price pledge. I opted for a Horizon Club Room which costs more, but you get free refreshments, booze and breakfast plus a huge lounge on 30th floor. Check in was smooth, and done on 30th floor, although you have to get the Concierge to give you key card access to it. The rooms were very clean, well stocked with toiletries and towels, and very quiet. Views of Circular Quay were very good. The bed was very comfortable with huge marshmallow feather pillows. Evening canapés on 30th floor were great, and drinks were served at the table by the staff. Breakfast was either Continental on 30th floor or a full English in the Cafe Mix on 1st floor. I went for the full English. This restaurant is a Buffett and a bit crowded, but the food was excellent. The only thing guests might need to know is that it's a long walk up and down steep hills to get back to the hotel, so use taxis if you have mobility problems.