Amazing hotel! The rooms are gorgeous. We stayed in a deluxe grand harbour view room on level 12. Still a bit too close to the motorway so a higher level would be better. Room was very spacious and clean. Bed was very comfortable, shower head and pressure amazing! Breakfast was included in our package and included a good variety of hot food, cheese, pastries, yogurt compote and cereal. Although if you are not ankh breakfast eater do not pay the premium for it unless it's included. Beautiful surrounds in the rocks district and short 3 minute stroll to top of George St. Staff were friendly, we did not experience any exception customer service as had little interaction with staff, but always friendly and courteous when dealt with them. Nice touch of having music piped into bathroom and separate shower and bath a plus. If you can afford it, you must get a harbour view room it just makes the experience all that more special!