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“Nice, quiet and soothing.” 4 of 5 stars
Review of Shangri-La Hotel Sydney

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Shangri-La Hotel Sydney
5.0 of 5 Hotel   |   176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia   |  
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Ranked #16 of 182 hotels in Sydney
Newcastle, Australia
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Nice, quiet and soothing.”
4 of 5 stars Reviewed December 3, 2012

Spent two nights here in November and found it lovely and calm. It was very busy but the rooms must be well insulated as you couldn't hear anything with the door shut. We overlooked Circular Quay which was gorgeous. Breakfast buffet was nice. Spa was gorgeous! Husband and I both had massages and facials which were amazing. Very zen!
The hotel is tucked away and up a bit of a hill but unless you are wearing high high high heels it is an easy walk to restaurants and everything at The Rocks.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (824)
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Sydney
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 1, 2012

This property offers an excellent standard of refined service quality.

I travel considerably for work and stay at many fine hotels across the country.

By far, the Shangri-la have the best trained staff in 5-star service.

Their rooms are awesome, large, beautiful sweeping views of the harbour.

Cannot fault any of my stay here! Will be back.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 30, 2012 via mobile

Not a bad location but a bit of a climb from the quay area unless you are fairly mobile. Also a bit far from the main shops.
View is great
The people are sensational.
Rooms OK but a bit tired as is the entry and foyer.
Had to ask for coat hangers and an information compendium as they were not in the room and the info via the TV was hopeless.
The lifts operating system is just terrible and they are hot.
Check in is slow but friendly.
No sheet for bed so the only thing to sleep under is a quilt. Too hot!
Only 1 comfortable chair in the room.
No freezer in room fridge for ice. Very inconvenient.
No restaurant open all day.
Would go somewhere else next time.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 28, 2012

I have now stayed at the Shangri-la in Sydney over 60 times, so much I'm now at Diamond Status and I stay here because of the quality of the hotel and the particularly the customer service. If you have access to the Club Lounge (Horizon Club) you will be welcomed by the hotels best staff and treated to a view Sydney harbour that is one of the best going around. It certainly a great view while having breakfast.

This is a true 5 star hotel and I will continue to go back.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Auckland, New Zealand
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 27, 2012

After a stressful taxi journey from the airport, we were welcomed by Charlie at the door who immediately got us laughing. We were then welcomed by another member of staff who chatted to us as we waited to check in. The room was fantastic, 26th floor facing the harbour bridge and opera house. Couldn't have asked for better. The bed was comfortable.

Apart from the views, and helpful staff, the standout would have had to have been the cocktails on the 36th floor. The only disappointment was the lack of seats and long wait list for the lounge. My partner was recovering from a knee operation, so we couldn't stay standing for that long. (Some high stools would have helped maybe?)

All in all, we would recommend a stay here, but make sure you get a harbour view room, worth the extra cash.

Room Tip: Go for a harbour view - worth the extra cash
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 26, 2012 via mobile

This hotel is ok. The rooms particularly bathrooms are a bit tired; the service was ok; the concierge directed me to two internal restaurants for an early dinner, both of which were not serving food; he had no idea what was open; be aware that the hotel is up a steep hill if you are walking from the train station. Would not rush back, especially after staying in shangri la hotels in Asia which are amazing, and put the Australian ones to shame.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 26, 2012

Stayed here for a few nights in August. Location is fantastic and once we upgraded ourselves to a room on the 26th floor we couldn't fault the view looking out - bridge to the left; oprah house to the right. Huge room and comfortable bed.

However, we originally booked Oprah City and were left disappointed as we walked in. All you can see is the Four Seasons which is a '60s style concrete building. Not quite the 'city view' we hoped for. More 'city' than 'oprah' view from the window.

Breakfast was nice. Chef on hand to do eggs and there was never a queue.

Staff also very friendly.

If you want location can't fault it but was hoping for something more from a Shangri La.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#6 Spa Hotel in Sydney
#14 Romantic Hotel in Sydney
#16 Luxury Hotel in Sydney
#16 Family Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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