Stayed at this hotel for 5 nights. Location is great. Nearby public transport, restaurants, supermarkets. Rooms are very nice for a Best Western. Had a microwave, kitchen sink, tea kettle, fridge, plates, bowls, utensils. Furnishings are fairly modern. Bed was comfortable. The bad, which makes this only 3star for me is the rude front desk. There is only 1 helpful guy at the front (Pavol) who was nice, attended to any questions or needs, and actually could provide useful local travel and public transport tips. The others are snarky, unpleasant and unhelpful, and just don't seem to want to be there. Cleaning staff seems to not clean anymore after noon. I left my room one day later, and had the Make Up My Room sign after 12 noon, but came back at 10pm and room was not made up. Had to go down to the front desk to get new fresh towels. They then proceeded to tell us that our room wasn't made up because we had the Do Not Disturb sign on earlier, and to take it down next time. After we said that we did take it down and in fact put up the service room sign on the door, their response was to take down the DoNotDisturb sign earlier next time. Huh? All of this said in a snarky tone, and a smirk on their faces. Poor customer service like this is unfortunate. Toby at the front desk is especially unpleasant. If you can accept this aspect, I would say the rest of the stay was ok, the location being one of the best parts.

this hotel is within walking distance of many major city highlights, among them Chinatown and Darlington Harbour. My room was very spacious and well equipped, though a friend who traveled with me had a triple room that was smaller than my double room. The staff were very attentive and helpful, and this added to my excellent stay in this wonderful city. Sydney Opera House was also within walking distance, but then again I like to walk a lot! Great price-performance.

We recently stayed here for a overnight trip to sydney, i found this place on Laterooms and being from the UK and seeing the Best Western i thought this place should be good. The service on reception when we arrived was a little shakey as we were told it had parking but the parking was a multi storey down the road!!. Room was nice and clean and plenty of room to hang things, kitchette was clean and plenty of space to cook if necessary. We had breakfast included in our in stay, it was a basic continental breakfast and was help yourself downstairs in a bar area. Overall place was clean and slept ok but nothing like i am used to when i have stayed in Best Western hotels in UK.

This is a small but pleasant hotel. The rooms are very spacious and renovated. There can be problems with traffic noise. Once I had problems with the TV in the room. Some of the stations were not available. When I asked about it at the front desk they said they were aware of it although they had not told me when i checked in. A free drink voucher at the bar was offered. The coffee shop on the ground floor is convenient for a quick and tasty breakfast without a huge cost. Location is good, an easy walk to the restaurants in Oxford St and across the road from Hyde Park for a walk.