Right from the start we got a great feeling about this hotel. We booked the hotel for 2 nights to celebrate my birthday and now we don't want to stay anywhere else!
We arrived to valet staff with friendly smiles and quick service and bellboys offering to take our bags for us. We only had a small suitcase and a garment bag so we politely declined but it was nice to have been asked straight away!
The Lobby was beautiful and check in was easy and actually enjoyable. There were a few people in line but they clearly had as many staff as practical and they were doing their best to get everyone served without making the guests feel rushed. We were asked during our check in whether we were here for a special occasion and when we told her it was my birthday she gave me a very cheery happy birthday and soon after gave us 2 vouchers for free drinks at the bar as her birthday gift. She was very patient when I realised I hadn't transferred our booking fee in to the right account (thankfully there was no one waiting behind us... how embaressing!!) and didn't make me feel silly at all! She explained that as we were a Marriott member we would get free wi-fi (sign up, seriously, it's free and you can do it before you book online) and asked if we had booked anywhere for dinner yet as they could recommend some great places and book them for us if we'd like! In the end we were told our floor and room number, asked how many keys we would need and directed towards the elevator.
The room was absolutely perfect. We were on the 27th floor right at the end in a King Bridge View room and to walk in I was so pleased! You walk in to a small corridor with the bathroom on your left and a small walk way to the right leading towards the main part of the room. The curtains were open giving the full effect of the view. I imagine this would be incredible in an Opera House facing room but I was overjoyed at what we had! The room is larger than other hotels we have stayed at in the past, perfectly clean and quite well equipped! There is a huge king bed with an ipod dock next to it for those of you with ipods. The TV is set neatly in to the wall and is a reasonable size given that you don't typically stay at a hotel to watch TV. It looks like you can plug a laptop or dvd player in to the TV as well! You could sit on the window ledge and look out at The Rocks, the Bridge, Luna park and a few buildings/busy streets.
Our package included 2 bottles of wine and a gift pack which was delivered just after 5 (I was told this is when they started these particular deliveries) and being from the Hunter Valley I was impressed at the quality of the wine. We received De Bortoli wines, a sem chard and a cab sav and they were quite nice! The pack consisted of a Morrisey toiletries pack including a loufa, shower products, moisturiser etc and it was all quite nice :)
I always check on the 24 hour room service menu for an easy, inexpensive midnight snack like chips or wedges and not many hotels offer this, however the Marriott offers both! At $8 a plate it's fairly standard for room service prices and had we not eaten so much at our amazing restaurants we would have gladly paid the price! There's even a room service button on the phone and they answer you by name... not even the 4.5* hotel I used to work in had that feature!
The only minor complaint about the room would be that you had to take out the mini bar stock in order to fit any of your own drinks in and with a nice bottle of white to drink it was necessary in our case.. but really that's not much of an issue given the quality of the rest of our stay.
The bathroom was clean with a large walk in shower which had easily the best water pressure I've had in a city hotel ever. It was actually nice to shower in!
We also had buffet breakfast included in our package and it was absolutely BEAUTIFUL. There's an absolute abundance of food and it's all so fresh! We were greeted by a lovely lady, seated and asked if we would like tea or coffee.. the coffee was great given that it was percolated coffee (you could get a latte/cap/whatever you wanted for a price). We didn't get down stairs until about 10am and the food was still hot, fresh and varied. You could get waffles, pancakes and eggs made to order with ever omelette ingredient you could imagine for you to pick from. I ordered a waffle and it was the size of my plate and absolutely DELICIOUS! Fruit was great, juice was cold and refreshing, large variety of cereals and pastries with gluten free and soy options available on the tables without having to ask!
I would like to give special mention to Ashlea in the AM food and beverage team, she was an absolute pleasure. She was turning over tables with speed and precision with not a drop left on any of the tables she set next to us. She was so polite and friendly, willing to help with any request she could including supplying me with a piece of scrap paper to scribble review notes on! What I loved most about her was when she saw a little boy around 4 years old sitting by himself she went to him and had a little chat to him before getting him a glass of juice while his dad was over getting breakfast. The father was so grateful and it was so refreshing to see someone willing to go out of their way to make EVERYONE in the room happy and comfortable rather than just those in expensive suits dishing out the tips. Ashlea really lit up the room on a rainy day and it was absolutely wonderful to see.
The rest of our stay was perfect! I wanted to take the bed and bedding home with me it was SO comfortable, the bar was GREAT for pre dinner drinks (Try the toblerone and I think it was called the cookie monster? Not the mocktail milk drink but the other one... DELICIOUS) if not a little pricey at $20 a cocktail..
We checked out the Gym/health club and it was by far the best hotel gym I've ever seen. It was a full gym with free weights, bench, squat rack smith machine... everything you could possibly need in a gym they had. The pool was beautiful and the spa was PERFECT after a long day walking around in the cold rain! The only thing I found odd was the separate men's/women's saunas but that might just be me!
The stay was well worth every cent we spent and we will DEFINITELY be returning to this and other hotels in the Marriott chain and really cannot wait to do so!
Thank you Marriott Sydney for helping to make my weekend one of the best in my life!
Definitely go for a room with a view and try and get a higher floor. I think we will be going for an...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am extremely pleased to learn that we are able to deliver a distinctive service that Marriott is so renowned for and the team will be thrilled to know they had made your stay in Sydney a delight. Thank you for your detailed review and for choosing to stay at Sydney Harbour Marriott. We look forward to be of continued service to you in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.