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“Three Problems Here” 4 of 5 stars
Review of Marriott Sydney Harbour at Circular Quay

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Marriott Sydney Harbour at Circular Quay
5.0 of 5 Hotel   |   30 Pitt Street, Sydney, New South Wales 2000, Australia   |  
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Ranked #23 of 184 Hotels in Sydney
Philadelphia, Pennsylvania
Top Contributor
101 reviews 101 reviews
22 hotel reviews
Reviews in 38 cities Reviews in 38 cities
67 helpful votes 67 helpful votes
“Three Problems Here”
4 of 5 stars Reviewed April 12, 2013 via mobile

While this is a lovely hotel with immaculate housekeeping and a very helpful staff, there are three areas that need some work:

First, they have way too many people using the Executive Lounge so there are not enough seats during the heavy usage times and the staff is really pressed to keep up.

Second, the food quality needs improvement both in the lounge and in the main restaurant.

Third, the wifi scheme is troublesome, particularly when using more than one device at the same time.

Still, this was a good stay and the location which is convenient to everything can't be beat.

Stayed April 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, General Manager at Marriott Sydney Harbour at Circular Quay, responded to this review, April 24, 2013
Dear PAworldtrvlr, thank you for posting this review and sharing your feedback on what appears to have been some lapse in services. Being a popular destination that Sydney is known for, we host an extraordinarily large volume of Marriott Rewards members in which occasionally resulted in overcrowded of the Executive Lounge. My team and I are working tirelessly in making sure adequate staffing and food are in place, especially within those peak periods. Please know that we have also taken action to ensure that we deliver the best quality of food in all of our outlets. Together with the IT team, we continually try to improve the feature and quality of our wifi, as I completely understand the importance of staying connected. Once again thank you for bringing the matter to our attention and I certainly hope to have the opportunity to welcome you back.
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1,895 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (528)
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Shoreham, United Kingdom
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 9, 2013

Superb location, easy access to the whole city, all the normal hotel services you would expect of this brand, but with a smile, nice clean hotel with nice staff, from the bell boy, receptionists, to the room service, we would use this hotel again, we stayed room only, parking available, the complete hotel was busy but no noise at night, just what we wanted

Room Tip: Go for a bridge view, it was superb we were on the 24th floor
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Lauderdale
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 9, 2013

My husband is platinum at Marriott, so when we checked in, we got an instant upgrade and the welcome guest food tray. ( I was starved after our flight, so it was perfect.) We stayed at this hotel twice in one big trip. The first room we stayed in had a beautiful view of the bridge! The only downside is that there was an odd layout and we had little closet space.
The second and last time, we got the upgrade again and got a decent view of the Opera House and city lights. The layout was better and we had more space.
In general staff was friendly and helpful. Executive lounge had heaps of goodies at cocktail hour and breakfast had a decent variety of cold and hot food.
Last but not least, my hubby treated me to a spa morning on our last day. The lady giving me my massage and facial was professional and experienced. My skin was glowing and I left so relaxed!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Grand Rapids, Mi
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed April 8, 2013

We stayed here during 5 nights of our Honeymoon while visiting Australia. The location is perfect for visiting the city. There are many major attractions within walking distance and you are at the central point of all forms of public transportation. The hotel is very clean and offers great views of the harbor and opera house. We arrived in Sydney at 9am after about 30 hours of traveling and they were very accommodating to let us shower and hold our bags to a room was available.

Room Tip: Being a part of Marriott's rewards program and having their credit card will get you free upgrad...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

Enjoyed staying at the Marriot the last 3-4 times I've travelled to Sydney on business, and last time also stayed in non-business/personal context. It's staff are welcoming, efficient, nice really comfy king sized beds. Gym could be bigger and better equipped, but it did has the equipment to get a reasonable workout done. Rooms smaller than at the Four Seasons, but well appointed. Food and room service is good. Location is close to everything, and good for corporate travellers. I really liked it - and more so than some of the slicker ultra modern looking hotels which I feel are soulless (e.g. Westin Sydney, Martin Place).

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2013

Very clean rooms, well appointed with tremendous helpful and cheerful staff. Location to all transportation was less than a block away.....Very nice family owned restaurant in the alley next door ...Alfredo's....and convenient early breakfast ...6:00 am ...at a locally owned quick store also next door

Room Tip: Great Hotel for a transit evening!! Boofus Michigan
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 8, 2013

As a former airline employee (now retired), I have traveled to Sydney on numerous occassions, and have stayed at many downtown Sydney hotels - but none better than the Marriott Sydney Harbour. First off, the location can't be beat - an easy one-block walk from Circular Quay (and it's Ferry hub/railway station) that makes it VERY easy to get to via the Airport Express train (no stops). And, from Circular Quay, one can easily transit to just about any destination within the greater Sydney area via ferry/subway/train/bus - especially with a MyMulti weekly travel pass (currently priced at 44 AUD/adult). The Hotel also offers exceptional value for the price (ALL hotels in this area are priced similarily HIGHER than those outside the downtown area) - a predictably clean and spacious room with all the amenities (we especially like the views of Sydney harbour from our room) that one would expect from a hotel of this caliber, along with a very helpful/cheerful front-desk staff that was eager to assist us last week during our trip down-under - we REALLY appreciated the early-morning check-in (based on availability, of course) from our 7am flight arrival from the USA to clean up and move on to our first day of sightseeing. And, for those who have access to the Concierge Lounge, you may not find a more substantial food service offering (especially breakfast) from ANY other Marriott property - easily enough to result in overall meal cost savings (another reason why we choose Marriott properties in general). Give this hotel a try - I doubt you will be dissapointed.

Room Tip: Ask for a room as far from an elevator as possible, and one with a room of the Sydney Opera House, i...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer B, General Manager at Marriott Sydney Harbour at Circular Quay, responded to this review, April 10, 2013
Dear Joseph R, thank you very much for taking the time to share with us your review from your recent stay. I appreciate you choosing Marriott as your preferred home away from home on this occasion and glad to hear you enjoyed all aspects of your stay with us. We received great reviews on our prime location and certainly pride ourselves in delivering unforgettable experience which in line with the Marriott standard. Our team work hard in ensuring the consistency in the standard is not only reflected globally but more so across all departments within the hotel. Once again, I want to thank you for your lovely review and hope to have the pleasure of having you back in the hotel soon.
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Additional Information about Marriott Sydney Harbour at Circular Quay

Address: 30 Pitt Street, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Sydney
#21 Business Hotel in Sydney
#25 Romantic Hotel in Sydney
#30 Family Hotel in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Marriott Sydney Harbour at Circular Quay 5*
Number of rooms: 563
Official Description (provided by the hotel):
Sydney Harbour Marriott at Circular Quay is the perfect hotel for those wanting a truly Sydney experience. Overlooking the sparkling Sydney Harbour and the world famous Sydney Opera House, the downtown Sydney hotel can be found at the doorstep of a shopping Mecca, and just moments away from the historic Rocks district. As Sydney’s premier waterfront hotel, guests are also invited to indulge in a luxurious array of treatments in the day spa, including indoor pool, without leaving the 5-star property. Whether savouring finely crafted cuisine at the renowned Icons brassiere restaurant or retiring to the spacious opulence of your guest room which is complete with picturesque harbour views, the accent throughout is on trusted personalised service. ... more   less 
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Also Known As:
Marriott Sydney Harbour At Circular Quay Hotel Sydney

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