This hotel is busy. At peak times, service may be slow. However, staff are polite and friendly, happy to help. Choose a room with a bridge/harbour view to take advantage of the location. A city view room makes the hotel no different from others in town. We thought that value for money was good at this hotel, compared with other CBD hotels in Sydney. The room was clean, the bar had a wide variety of drinks and snacks, and a good value breakfast (which was a pleasant surprise and probably better than using the restaurant). Live DJ on a Friday evening. Bell staff provided excellent service from driveway to room.
It's not as swish as say, the new Hilton, the Westin or the Four Seasons. But for a comfortable night near the harbour, it was pretty good.