Rooms are very modern though slightly smaller than expected, bathroom feels something like a hospital bathroom. Excellent quality beds and linens. Fast room service, huge TV with a multitude of channels. Good quality irons provided. The lobby area is very late 1980's, nothing like the rooms and lacks atmosphere. Lobby Bar is underutilised as there is no feel to the place. Service standards are fair, nobody has made me feel welcome in the 3 times i stayed here, neither have i felt unwelcome. This hotel really is all about location. 3 minutes walk to Circular Quay perfect for cruise ship passengers, plenty of dining options nearby. 5 minutes walk to Wynyard Metro Station and shopping areas. Hope this helps.