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“perfect weekend away” 4 of 5 stars
Review of Hilton Sydney

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Hilton Sydney
5.0 of 5 Hotel   |   488 George St, Sydney, New South Wales 2000, Australia   |  
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Double HHonors Points
Ranked #38 of 185 Hotels in Sydney
Certificate of Excellence 2014
sydney
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
“perfect weekend away”
4 of 5 stars Reviewed February 11, 2013

This is my third stay in the Hilton in Sydney. This time we stayed in an ex. room.
With a free standing bath, beautiful comfortable and clean kind size bed.
For the price you do spend on this room, I would have thought a coffee plunger or coffee machine would be in the rooms, instead of the crappy instant coffee. Regardless that we have access to the ex. restuarant, where we could help ourself to a nice coffee there. Plus no bin near the kitchenette. But really ......our stay was great. The staff were great, the express check out ..perfect. Great location. And great to see it is of a better standarded compared to the NZ or Adelaide locations

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, February 13, 2013
Thank you very much for posting your comments following your stay at Hilton Sydney.

We greatly appreciate your feedback and hope to serve you again soon!

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (481)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
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English first
Newcastle, Australia
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

An amazing stay at Hilton Syd, and some outstanding work done by Melanie and Juilette in particular to amend my booking, extend my stay and make a special weekend away with my very best girlfriend one to remember. As a diamond member I'm lucky to visit The Hilton chain regularly and Hilton Sydney is the benchmark property in Australia and never fails to impress. The exec Lounge upgrade was timely but you could almost have doubled the size again, totally full both nights. The relaxation room with spa was divine, and the extra special touches arranged most appreciated. Dinner in Glass was lovely, the Crab Omelette with Miso broth is so hard to go past every time, its so good I downloaded the recipe to try at home later. A swim in the downstairs pool and a spa and sauna, some shopping at the QVB and a wander down the street to the pictures made for a wonderful break, outstanding staff, outstanding hotel.

Stayed February 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, February 13, 2013
Thank you for sharing your positive review about Hilton Sydney.

It was our pleasure to serve you and I am pleased you were happy with the helpful service from our friendly team.

Once again thank you for your comments and I hope you will have the chance to visit us again soon.

Sincerely,
Michael Bourne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 9, 2013

Everything about the Sydney Hilton met our expectations.. Upon arrival we were greeted politely and the checked-in process took less than 2-3 minutes. Our room was contemporary and pleasant. The airconditioning system was just right. The location is very central to everything. Overall it is a very good hotel...

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, February 13, 2013
Thank you for sharing your comments on Trip Advisor.

I was pleased to see that you enjoyed our service and location, and we hope to see you again sometime in the near future at Hilton Sydney.

Sincerely,
Michael Bourne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed February 8, 2013

Great hotel, superbly appointed room that lacked nothing, pleasant friendly staff made for a superb stay.

The room had everything you could possibly want for a great stay. Bed was massive and very very comfortable.

Breakfast in Glass, although it took quite some time to ask me whether I wanted a tea or coffee, had an excellent array of hot and cold food of excellent quality.

Highly recommended.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, February 13, 2013
Thank you for sharing your comments about your stay at Hilton Sydney.

We appreciate your helpful feedback and hope to have another opportunity to welcome you back to Glass Breakfast very soon!

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
79 reviews 79 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 8, 2013

I love staying at the Sydney Hilton, first class all the way. Being a Hilton Honors member helps as the points programme is generous and I always manage to get a room upgrade.

I was upgraded to a relaxation suite as the hotel was very busy with conference people and sports people in town.
Room quality is 5 star, the bed and linen is first class toiletries are by Peter Thomas Roth from New York and the air-conditioning is just right. Go for a high floor above level 30 and away from the lifts .
Breakfast in the Luke Manigan Glass restaurant is very good and efficient with lots of variety , oh I forgot to mention Wi-Fi is free if your a Hilton member which is free to join.

I book online direct with Hilton and the rates are always good, they seem to put rates up when Sydney is having an event so plan ahead .

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, February 13, 2013
Thank you for posting your review on Trip Advisor following your stay at Hilton Sydney.

I am delighted you that enjoy the benefits of your Hilton Honors membership and we appreciate your loyalty to the Hilton brand.

We all look forward to seeing you again in the not too distant future.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
95 reviews 95 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed February 8, 2013

Smallish rooms but very well appointed. The restaurant was lovely and food of the highest standard. No fears in consuming the oysters here. I have found room prices vary from $200 - $360 per night, so it can be great value.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, February 13, 2013
Thank you for sharing your comments on Trip Advisor and I do hope we will have the pleasure of welcoming you back to Hilton Sydney soon.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Vila, Vanuatu
Top Contributor
59 reviews 59 reviews
59 hotel reviews
Reviews in 37 cities Reviews in 37 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 7, 2013

I stayed at the Hilton for a couple of nights getaway, and I had a good time.

Would be difficult to get a better location- close to shops, trains, buses, the lot. Buffet breakfast was excellent - great choices and fresh options. Service was pretty good, although bags took an hour to make it to the room, and other requests were slowly attended to as well. Perhaps the ratio of staff to number of rooms is not quite accurate?

Room was clean and on the small side. would not have wanted to stay there with kids!

Internet was ridiculously expensive, at $15 per hour - there is no excuse or reason for this anymore.

Overall was a good experience and I would stay at the Hilton again.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review, February 13, 2013
Thank you for your feedback following your stay at Hilton Sydney.

I was happy to see that you enjoyed your overall experience; however I have also noted your comments regarding the delay in service from our Porters and we sincerely regret any inconvenience caused as a result. Please be assured I have relayed this feedback to the Department Manager concerned to ensure we are delivering prompt and efficient service, as is expected of us.

Thank you again for your time and we hope to serve you again at Hilton Sydney in the not too distant future.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sydney

Address: 488 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Sydney
#16 Business Hotel in Sydney
#20 Romantic Hotel in Sydney
#35 Luxury Hotel in Sydney
#35 Family Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Sydney 5*
Number of rooms: 579
Official Description (provided by the hotel):
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 
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Also Known As:
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Hilton Hotel Sydney

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