We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Sydney: Traveler Reviews

5.0 of 5
488 George St, Sydney, New South Wales 2000, Australia (City Centre)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Enjoy up to 20% Off
Hilton Sydney
Ranked #23 of 189 hotels in Sydney
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Booking.com Hotels.com Travelocity
and 7 more sites!
Traveler Reviews
Room Prices
Write a Review

1,523 reviews from our community

Traveler rating
    726
    511
    175
    76
    35
See reviews for
Families
112
 
Couples
573
 
Solo
185
 
Business
484
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bryn Mawr
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Central location, nice property, awful parking”
4 of 5 stars Reviewed December 28, 2012

This is a nice Hilton. Fairly standard rooms for most city Hiltons. Bathroom is a bit odd, as there is almost no counter space. Executive floor lounge is also pretty typical of Hilton in that in the evening it closes earlier than you'd like and when open is jammed full of people. Breakfast in EF lounge is pretty light compared with full breakfast downstairs in main restaurant. Gym is great, as it is a normal city gym that is simply attached to hotel. Great equipment, locker room, swimming pool, steam and sauna rooms. BEWARE DRIVERS! If you are driving to the hotel, don't. It is nearly impossible to access the parking garage without making two illegal turns or driving very far south just to turn left and then left again. Entrance to garage is on Pitt St., not George despite what the address of the hotel says. It is not clearly marked and you have no idea that it is a garage contracted with Hilton for somewhat decent rates. Location of hotel is super. Near many bus lines and Circular Quay, so lots of ferries too. If you'd like a slightly more upscale place that is quieter and just down right lovely, try the Park Hyatt. Really stellar compared to Hilton.

Room Tip: High floor at end of hall if possible. Doors are very thin.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Chris H about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
January 4, 2013
Thank you for your review following your recent stay at Hilton Sydney.

We appreciate your feedback and I was very sorry to learn about the frustration you encountered when locating the Car Park of the hotel. Sydney’s one-way streets can indeed be quite tricky and it is for this reason that our local Hilton website provides some detailed instructions to assist drivers with the journey as much as possible, and I trust this information is beneficial for those wishing to drive in.

However, I am pleased that you enjoyed other aspects of your stay such as our location and fitness facilities; and I do hope we will have the pleasure of serving you again at some stage in the not too distant future.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Dependable Quality”
5 of 5 stars Reviewed December 28, 2012

This hotel never fails to live up to expectations. This was my forth stay in this hotel and the consistency is remarkable. It has to have one of the best breakfasts of any Hilton property on the planet (I stayed at 32 this year). They look after Diamond members with added amenities and they are always willing to go the extra mile to fulfill requests. I will definitely be back.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask damquat about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
January 4, 2013
Thank you so much for your review about Hilton Sydney.

We continually strive to deliver exceptional service to our guests and I was glad to see that this was your experience.

I do hope we will have the opportunity of welcoming you back to our hotel very soon.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great place to stay”
4 of 5 stars Reviewed December 28, 2012

We recently stayed for Xmas day and Boxing Day. This is a very nice hotel, well located being central to everything. The food, we had room service once, was fantastic. Our corner room had a great view, was exceptionally clean and had everything we needed. The only downer was the cost of the parking but I guess that is the price in sydney

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Simon H about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
January 4, 2013
Thank you for your lovely review.

I appreciate your comments and we hope to serve you again in the near future, at Hilton Sydney.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
85 reviews 85 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
44 helpful votes 44 helpful votes
“Mostly positive”
4 of 5 stars Reviewed December 28, 2012

The rooms are really comfortable. One of the best hotel beds I have had. Staff were pretty accommodating, we had a late flight so got complimentary late check out and access to their gym and spa for the day.

But some of the basic business hotel things you come to expect were missing. No toothpaste/toothbrush, no razor, no complimentary water bottles. Everything there would cost at least 3 times retail price.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
See 5 more reviews by Jason-ASDF for Sydney
Ask Jason-ASDF about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
January 4, 2013
Thank you for sharing your feedback following your stay at Hilton Sydney.

I was pleased to learn that you were happy with our service. However, should you wish to receive complimentary amenities on future stays, such as toothbrushes etc, please do not hesitate to contact MAGIC via the MAGIC button on the guestroom phone and our friendly team will be happy to supply you with your requested items.

Thank you again and I do hope we will have the pleasure of welcoming you back to Hilton Sydney sometime in the near future.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
banaglore
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
“Good stay but need focus”
4 of 5 stars Reviewed December 27, 2012 via mobile

Stayed for 5 nights towards end of nov. upgrade was expected and 1 night later was moved to a top floor room on request. They didn't move my toiletteries bag and had to call up thrice to find it and be brought to my new room. Had asked for a room with a view of George street and darling harbour and the reception said yes, but got the room on the other side. So much for attention to detail.
Apart from the above issues was a good stay and the breakfast at glass as usual was great

Stayed November 2012, traveled on business
Was this review helpful? Yes
See 3 more reviews by mahee_37 for Sydney
Ask mahee_37 about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
January 4, 2013
Thank you for sharing your feedback with us.

I was very pleased to see that you enjoyed your overall experience. However, I do apologise for the service breakdowns which transpired during your stay and please be assured I have addressed these with the relevant Departments. Your comments are very much appreciated and can only help to improve our team.

Thank you for your time and I do hope we will have the opportunity of welcoming you back to Hilton Sydney soon.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Hilton Sydney
Enter dates 1 night 2 nights
 
Meriton Serviced Apartments Campbell Street
Great value on a similar hotel
Sydney, New South Wales
4.5 of 5 stars 767 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Sydney
Romantic
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney 4.5 of 5 stars 1,883 reviews
Luxury
Four Seasons Hotel Sydney
Four Seasons Hotel Sydney 4.0 of 5 stars 1,573 reviews
Good for business
The Langham, Sydney
The Langham, Sydney 4.5 of 5 stars 770 reviews
Near the beach
Coogee Sands Hotel & Apartments
Coogee Sands Hotel & Apartments 4.0 of 5 stars 166 reviews
Show Prices ABS:HotelCheckRates-d256528?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d256544?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d256652?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d258260?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Sydney hotels
Marriott Sydney Harbour at Circu... 4.0 of 5 stars 1,162 reviews Radisson Blu Plaza Hotel Sydney 4.5 of 5 stars 1,037 reviews Sheraton on the Park, Sydney 4.5 of 5 stars 1,180 reviews The Westin Sydney 4.5 of 5 stars 1,247 reviews
Show Prices ABS:HotelCheckRates-d255674?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256629?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256637?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d256659?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 189 hotels in Sydney, ranked by popularity

Been to Hilton Sydney? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Sydney

Also Known As:
Hilton Sydney Hotel
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Sydney Hilton
Hilton Hotel Sydney
Address: 488 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > City Centre
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotels in Sydney
#17 Business Hotels in Sydney
#22 Luxury Hotels in Sydney
#36 Family Hotels in Sydney
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Agoda, Olotels, Priceline, Venere, Tingo and HotelsClick so you can book your Hilton Sydney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Sydney, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Sydney
Enter dates & see best prices* (from Booking.com, Hotels.com, Travelocity, and 7 more)
Enter dates 1 night 2 nights
Show Prices