The rooms are really comfortable. One of the best hotel beds I have had. Staff were pretty accommodating, we had a late flight so got complimentary late check out and access to their gym and spa for the day.

But some of the basic business hotel things you come to expect were missing. No toothpaste/toothbrush, no razor, no complimentary water bottles. Everything there would cost at least 3 times retail price.

Stayed for 5 nights towards end of nov. upgrade was expected and 1 night later was moved to a top floor room on request. They didn't move my toiletteries bag and had to call up thrice to find it and be brought to my new room. Had asked for a room with a view of George street and darling harbour and the reception said yes, but got the room on the other side. So much for attention to detail.
Apart from the above issues was a good stay and the breakfast at glass as usual was great

We arrived 9 am to put our luggage to store since their check in time is 3pm. We were pleasantly surprised when concierge (Ronald) asked to check with reception in case the room is ready for check-in. On inquiry from reception we were advised that we can check in and were offered an upgrade for a nominal fee - which we took as a gesture of appreciation for letting us check in early.

Rooms were very neat and clean and well stocked. The only thing I didn't liked was that we had to pay for Internet ($20+/day). Not that we need it (since we were live in Melbourne, our phone had enough internet facility but for guests from overseas I think its a good facility to have) but still I think this should be a complimentary service for guests staying at any hotel around the globe. Maybe next time they will have free access for the guest.

The hotel is located in the heart of Sydney CBD. It's couple of minutes from Town Hall station and short walks from Darling Harbour, Circular Quay and China Town. So a big thumbs up to location.

Hotel have a nice cafe in the lobby area - loved their coffee's. Would recommend it, however their breakfast menu may improve.

We checked out on 26th December and check out was very smooth. The receptionist (Julia) was great - she took time to chat to us and offered any assistance (taxi etc) we may need. However, we didn't liked the idea of extra 1.5% surcharge on credit cards - we live in a world of plastic money. 1.5% is not a pain to pay but it's understandable when we are traveling to a budget hotel - not for a five star.

All in all we had very peaceful and happy stay at Hilton.

we stayed in the executive suite with access to the executive lounge. it was expensive for what we got and the quality of the room and facilities was substandard. quite disappointed with the hilton other than its central cbd location