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Hilton Sydney: Traveler Reviews

5.0 of 5
488 George St, Sydney, New South Wales 2000, Australia (City Centre)
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Hilton Sydney
Ranked #23 of 189 hotels in Sydney
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1,524 reviews from our community

Traveler rating
    726
    512
    175
    76
    35
See reviews for
Families
112
 
Couples
574
 
Solo
185
 
Business
484
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Newcastle, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Hilton..still charging for WIFI!”
4 of 5 stars Reviewed December 9, 2012

Located 20 minutes walk from Circular Quay and 10 minutes from Darling Harbour, so this hotel is central for most tourist spots. Cant understand why they charge for WIFI in your room, to use WIFI free you have to sit in the lobby, along with all the other guest! Headed out the hotel for a walk at night, heading towards City Hall, not really a nice area, in fact I would not recommend heading out on your own, quite scarry at times, something that you would not expect in a city centre. We also went to Brisbane, the difference between the two citys regarding cleanliness etc was day and night, did not see any people sleeping rough as, you do in Sydney.

Try the Strike Bar in Darling Harbour, Happy Hours prices are excellent and in a great loaction, just round the corner from the Aquarium.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
December 13, 2012
Thank you for your review about your stay at Hilton Sydney.

I am pleased you enjoyed our location and we hope to see you again at some stage in the future.

Sincerely,
Michael Bourne
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
50 reviews 50 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
33 helpful votes 33 helpful votes
“Will always book Hilton if budget allows...”
5 of 5 stars Reviewed December 8, 2012

This is a fabulous hotel in many aspects:
- central location to the underground and shopping, and you can walk to everywhere in the city!
- excellent executive bar offering delicious complimentary tapas and drinks during the early evening
- modern, clean and comfortable room (I always look forward to coming back to the room)
- possibly the best breakfast in town!!!

This hotel is great for leisure and work visitors. My partner loves the work desk space while I love chilling on the bed relaxing. The only slightly negative thing is that there wasn't a variety of tv channels to choose from. Other than that, I am extremely happy with this hotel.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
December 13, 2012
We appreciate your time taken to share your feedback on Trip Advisor.

We are passionate about delivering exceptional guest experiences and I was very pleased to read that you enjoyed your overall stay.

I hope we will have the pleasure of serving you again in the near future at Hilton Sydney.

Sincerely,
Michael Bourne
General Manager
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1 review
“Nightclub or hotel????”
1 of 5 stars Reviewed December 8, 2012 via mobile

Very disappointed having paid top dollar, staying on 31st floor and can hear the nightclub from level 4!!! Called reception and was offered ear plugs! Seriously. Get your act together if you're going to charge that much at least be prepared to offer a sound nights sleep.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Ditommac about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
December 13, 2012
Thank you for your review following your stay at Hilton Sydney.

Our sincere apologies for any disruption or inconvenience caused as a result of the noise you experienced from one of the bars . Please be assured I have shared your feedback with the relevant Managers to monitor the level of sound travelling up the tower, going forward; and again our deepest apologies for any inconvenience caused on this occasion – We do appreciate your feedback.

I do hope we will have the pleasure of welcoming you back to Hilton Sydney in the near future.

Sincerely,
Michael Bourne
General Manager
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Ottawa, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Nice Hilton, just a bit small”
4 of 5 stars Reviewed December 6, 2012

As the title suggests, it was bit on the small side. Supposedly I was upgraded, but to what i'm not really sure. Maybe it was the view, which due to it's location was OK. I don't think there are many good views.
While I only had 2 nights, the staff that I dealt with were very nice and always eager to help. The included Breakfast was OK. Even though i was there about half an hour after it opened, the food was on the cool side. Other than that, it was standard.
The room was a bit smaller than other Hiltons i've stayed in, but that basically comes to it being located in Sydney where space is at a premium. I do think i was spoiled by staying In the Hiton in Beijing though.
The location was excellent and I just walked pretty much everywhere. Mind you, i'm still young and I like to walk around. There are many other hotels closer to the main sites such as the Rocks but they come with a premium.
Would I stay there again, I certainly would. Nothing wrong with it. A few drawbacks of course, but overall, I was happy.
Oh, one more thing, the mini bar issue that most have talked about. Every item is electronically tagged and as soon as you take something out, you are charged. Basically don't take things out, if you are not going to consume them. There are plenty of signs telling you this, so don't complain if you can't read. While yes the mini bar is expensive and I reall don't understand why, i'm sure some will use it. I didn't. Just bought a bottle of wine at a bottle shop and that did me.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Thebrit0068 about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
December 13, 2012
Thank you for taking the time to share your review with us following your stay at Hilton Sydney.

I greatly appreciate your comments and I am pleased you enjoyed your overall experience.

We hope to see you again very soon.

Sincerely,
Michael Bourne
General Manager
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Toronto, Ontario
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
101 helpful votes 101 helpful votes
“Stayed here multiple times”
4 of 5 stars Reviewed December 6, 2012

This is an excellent hotel that has seen it's price/night steadily increase over the past 3 years. I have stayed here over 10 times in the past three years while on business. The hotel is very good. Here is a summary of the good and the bad:

Good:

- very clean
- very professional service
- great CBD location
- amazing breakfast in Glass
- excellent bathrooms (excellent!!)
- Very good cocktail bar/lounge

Bad:

- hate that the beds in the executive rooms are really two mattresses pushed together
- hate the steady increase in cost/night over the past years, it is a valuable hotel
- the Magic (central call center) system is a nuisance


15 minute walk to Circular Quai (Opera House)
10 minute walk to Darling Harbour
10 minute walk to China Town
25 minute walk to Taylor Square

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bgagnon about Hilton Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBourne01, General Manager at Hilton Sydney, responded to this review
December 10, 2012
Thank you for your detailed review following your recent stay at Hilton Sydney.

We have taken your helpful feedback and comments on board and I hope we will have the pleasure of serving you again in the not too distant future.

Sincerely,
Michael Bourne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Sydney

Also Known As:
Hilton Sydney Hotel
Hilton Sydney Hotel Sydney
Hilton International Sydney
Sydney Hilton International
Sydney Hilton
Hilton Hotel Sydney
Address: 488 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > City Centre
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotels in Sydney
#17 Business Hotels in Sydney
#22 Luxury Hotels in Sydney
#36 Family Hotels in Sydney
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more   less 
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