Also we found out near end of stay free shuttle to circular quay over the road from hotel.

Nice hotel once we discovered (next day) how to shut the curtain (hmm blinds) lol.

My family member found crumbs under the bed and made them vaccum the whole room but I thought it was pretty good.

I recently spent one night in a King room here and saw a show at the Theatre Royal. The room was lovely: great contemporary decor, nice layout and very very clean. Room service food was really good and came in reasonable time, and the concierge was very helpful with arrangements for dinner nearby. I loved the location - right opposite the QVB. This hotel is of course expensive, but you tend to know that when making your booking... I would definitely stay there again when in Sydney.

As a frequent business traveller, I always try and stay loyal to certain hotel chains. In Sydney, I picked the Hilton Hotel to stay in for the past 12 weeks. Service was impeccable in the first couple of weeks, but I'm sad to say that it has consistently degraded since then.
It's not just about the little things such as courteous and helpful staff. Having rude people work for you and lie to your face is another matter.
One of the porters said that they have abolished the special check-in line for the Hilton Honors members and that I would have to queue with the rest.
In another incident, another porter tried to force his way into my room even though the "Do Not Disturb" light was on. He already used his key to get into my room by the time I reached the door. Luckily, the latch was on and he wasn't able to come in further. He said he urgently needed to get inside my room to look for a bag that was mistakenly placed in the wrong room.
Just tonight, I had to request for maintenance staff to fix the toilet paper holder that fell on my foot. Mind you, in the last 3 months, this is the 3rd time I had a room with a faulty toilet paper holder.
And twice this year, I was shocked to see rotting food in my bar fridge after I just checked in. Obviously, the housekeeping staff need to be a bit more thorough in cleaning.
In a couple of stays, I had to request engineering staff to fix the airconditioning since the temperature wouldn't budge below 24 degrees.
During a stay where I was upgraded to a suite, the panel covering the TV case fell on me as I reached for the remote. It was a 20cm by 60cm piece of wood, so it was quite a painful experience.
The front desk staff are not very friendly either. I know they're busy checking in customers all day, but wouldn't it hurt to smile a little bit on the job?
Complaints to the "Magic" number or the reception do not really garner any action. It's obvious that these staff do not take note of these incidents, and it reflects badly on the rest of the hotel staff.
I always try to be loyal to the Hilton brand because of the previous fantastic experience I've always had in my stays. The Hilton Adelaide and the Conrad Singapore are 2 top-notch hotels with spectacular staff and I'd never hesitate to book with them again.
With the Hilton Sydney, however, I'm not so sure. I've cancelled my upcoming stays for the rest of the year as I've had enough of having to put up with mediocre service. I always expect to get value for my money, and I don't think that this hotel cares about its long-term Hilton Honors Diamond members.
I'm sorry, but I'm staying at the Shangri-la from next week onwards.

Good Hilton quality, generous size rooms, super clean, bathroom however very small - ok for one person, but two people would not be able to be stand there together. Beware of minibar prices - 600ml water bottle cost $7.50!!!!. Food was absolutely beautiful and very fast reception - check and check out. Location of the hotel is great- right in the middle of city.