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“Good Hotel” 4 of 5 stars
Review of Holiday Inn Potts Point - Sydney

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Holiday Inn Potts Point - Sydney
4.0 of 5 Hotel   |   203 Victoria St | Potts Point, Sydney, New South Wales 2011, Australia   |  
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Ranked #63 of 185 Hotels in Sydney
Galway, Ireland
Top Contributor
108 reviews 108 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
29 helpful votes 29 helpful votes
“Good Hotel”
4 of 5 stars Reviewed October 15, 2012

Very nice hotel, Modern,clean and the staff were nice. The beds were uncomfortable. The Location is very good but can get noisey at night due to our room being beside the road. We ordered room service which arrived on time and was actually warm unlike other hotels I have experienced.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashwin C, Manager at Holiday Inn Potts Point - Sydney, responded to this review, October 23, 2012
Dear JacGalway,

Thank you for taking your time to leave your review following your stay at Holiday Inn Potts Point. I was glad to see that you enjoyed your stay with us, we really appreciate your feedback regarding our service & cleanlinesses. We all are looking forward to welcoming you back to Holiday Inn Potts Point soon.

Kind Regards
Ashwin Chetty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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621 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
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Thirroul
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 2, 2012

This was the first hotel I've been to where I saw two big cockroaches in the bathroom. Scary! I lived in Sydney for over 10 years, and realise that cockroaches are common, but in a hotel it made the place feel unclean.

Positives
- Harbour views was fantastic
- Staff were friendly and accommodating to request for newspaper to be delivered in the morning.
- Suite was very large for two people
- Good quality flat screen TV's
- Quiet room when in higher levels. Surprising, as its very near the Coca-cola sign at Kings Cross. One of the busiest areas in Sydney.
- Good selection for continental breakfast. Hot breakfast option is also available.
- Amenities were promptly replenished
- Very close to food and markets are walking distance

Negatives
- The 2 very big cockroaches in the bathroom were scary. Had to close the doors to ensure that they didn't enter the main room.
- Light switch for separate toilet would probably be better as double switch, so that they don't accidentally get left turned on.

There's nothing majorly wrong about this hotel, we were generally happy, except the cockroaches we saw.

Room Tip: Higher floors have virtually minimal street noise.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Potts Point - Sydney, responded to this review, October 18, 2012
Dear Rom_San_Rey,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Sydney, Australia.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Toronto, Canada
Top Contributor
68 reviews 68 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 29, 2012

It’s a good hotel for the neighborhood. Not pricy, but not a 4 star either, probably 3.5 stars would be adequate. Very clean rooms. Stayed there 2 times of two nights, on a business trip, accompanied by my wife. Location very good for my business and reaching attractions. Our room had the excellent view of the opera house and Harbor Bridge. Personnel friendly and professional. On a nutshell good value for the money.

Room Tip: Ask for the view. no extra charge; high floor is better
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashwin C, Manager at Holiday Inn Potts Point - Sydney, responded to this review, October 18, 2012
Dear AdictedTraveler,

Thank you for taking your time to post your review following your stay at Holiday Inn Potts Point. I was glad to to see that you enjoyed your stay with us and we are looking forward to welcoming you back to Holiday Inn Potts Point soon.

Kind Regards
Ashwin Chetty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 15, 2012 via mobile

It is not a bad hotel, it's just not great. And from the conversation I had with my taxi driver, it is better than others around Potts Point.
Having read reviews, I asked for a room on a high floor with harbour view. It was on a high floor but no harbour in sight. As soon as I looked out the window, I rang reception. After 10 minutes I just gave up.
The cleaning staff were very friendly though.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashwin C, Manager at Holiday Inn Potts Point - Sydney, responded to this review, October 18, 2012
Dear TAMember08232012,

Thank you for providing your feedback on your stay at Holiday Inn Potts Point. I am sorry to hear that you were disappointed with a few aspects of your stay. Your comments are very much appreciated as they enable us to assess the standard of our guest experiences.

Kind Regards
Ashwin Chetty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Petersburg
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 13, 2012

Location - Nice and close to most inner-city Sydney tourist attractions.
Rooms - Clean, comfortable and spacious.
Views - Nothing special.
Staff - Helpful but disinterested at the same time. Would provide the minimum expected service and nothing more was my impression.
Facilities - As expected but closer to basic 3.5 than 4 star.
District - Kings Cross has its own unique but generally seedy atmosphere...... Hotel is NOT located at Potts Point.
Restaurant - Nice breakfast.

Room Tip: Ask to be upgraded.
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashwin C, Manager at Holiday Inn Potts Point - Sydney, responded to this review, September 27, 2012
Dear Simmo777,

Thank you for taking the time to leave your review on Holiday Inn Potts Point. I am glad to here that you enjoyed the location, and thank you for your feedback regarding our clean rooms and quality of our breakfast. We hope to welcome you back to Holiday Inn Potts Point soon.

Kind Regards
Ashwin Chetty
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Jersey, Channel Islands
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 13, 2012

We stayed here as a family for 5 nights and had booked two bedrooms with connecting doors. The rooms were excellent and so were the bathrooms. We had a georgeous view of Harbour Bridge and the Opera House with beautiful sunsets.
Breakfast was very nice with a juicer and lots of fruit and vegetables.
The train station is literally next to the hotel, but we found Sydney central was in walking distance. Don't let yourself get put off by the area. Yes, it's red light and night life, but we never felt threatened, we even walked through with the kids in the evening. Ther are some great eateries around here as well. Lots of backpacker accommodation meant there is also a launderette not far from the hotel.
All in all, we would stay here again.
Staff very friendly and very helpful!

Room Tip: Get one higher up with a view!
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashwin C, Manager at Holiday Inn Potts Point - Sydney, responded to this review, September 16, 2012
Dear yellowbelt,

Thank you for taking the time to leave your review on Holiday Inn Potts Point. We really appreciate your feedback, I am very glad to see that you & your family really enjoyed your stay. It is also great to hear that you enjoyed the view of our fantastic harbour from your room. Thank you again for your feedback and we hope to see you back at Holiday Inn Potts Point.

Kind Regards
Ashwin Chetty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2012

I recently stayed here for 4 nights by myself. I was a little hesitant at first in staying here since i heard from more than one person that it was located in a red light district. Then panicked even more when my shuttle transfer driver told me to be careful in this area as it was a rough area. Honestly, i was ready not to even check-in. But glad i did check-in. I was expecting to wait for my room to be ready since i arrived really early in the morning. To my surprise i was able to get into my room right away and i was upgraded to a harbor view room. Well worth it! Rooms are very nice and large. The pillows are very comfortable. Bathrooms are large. Flat screen TV's. The hotel/staff are very nice and the property well maintained. The restaurant's food is very good. I wish it would have more selections on the menu. During the weekends, nightlife is very busy and you can see people partying on the streets and drinking. I would not recommend this hotel for families. Simply because of all the drinking that's going on around the hotel. The train station makes it very easy to get to the city center. The station is literraly steps away and right next door. I was in Town Hall station in less than 10 minutes. Checking our was quick and easy as well. Overall, i had a pleasant stay.

Room Tip: Get a room with Harbor Views. Well worth it.
See more room tips
  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashwin C, Manager at Holiday Inn Potts Point - Sydney, responded to this review, September 16, 2012
Dear ursulatata,

Thank you for taking the time to post your review following your stay at Holiday Inn Potts Point. I was glad to hear that you enjoyed stay, we really appreciate your feedback regarding our rooms, service, TV and our food & beverage product. Thank you again for your feedback and we hope to see you back at Holiday Inn Potts Point soon.

Kind Regards
Ashwin Chetty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Potts Point - Sydney

Address: 203 Victoria St | Potts Point, Sydney, New South Wales 2011, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#16 Best Value Hotel in Sydney
#47 Business Hotel in Sydney
#55 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Potts Point - Sydney 4*
Number of rooms: 286
Official Description (provided by the hotel):
Holiday Inn Potts point is a 4-star, contemporary hotel located just 5 minutes from the city in cosmopolitan Potts Point. Each of our modern 286 guestrooms come equipped with a choice of soft & firm pillows, 32-inch flat screen TVs, high speed internet access and comfortable en-suite with dual pressure shower head. Enjoy spectacular views to Sydney Harbour or an outlook onto vibrant Potts Point from the comfort of your room. Experience some of Sydney’s best bars, cafes and restaurants only moments from our doorstep and explore the historical architecture and cultural embellishments Potts Point is renowned for. Kings Cross train station is located adjacent to the hotel. Just one stop will take you into the CBD and in the other direction it's just two stops to Bondi Junction, making Potts Point an ideal base for exploring both the city and the beachside eastern suburbs. Hotel facilities include the Mediterranean-themed Sirocco Bar & Restaurant, open for breakfast, lunch and dinner, a fitness centre, guest laundry and secure carpark. ... more   less 
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Also Known As:
Holiday Inn Potts Point - Sydney Hotel Sydney
Holiday Inn Sydney
Sydney Holiday Inn

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