We were greeted by super friendly receptionist who was only too happy to store our bags until our upgraded room was ready. It was worth the wait! We had a King room with a sofa (but no coffee table, which was inconvenient) and a beautiful view of the harbor and the Opera House. The hotel has a coin operated laundry, which was handy as we were in Australia for two weeks. There are two computers for Internet usage in the lobby, $5 for 30 minutes. The location in the Rocks is fantastic! We walked everywhere from there; the Opera House, the Botanical Gardens, over the bridge, Darling Harbor and the Chinese Garden. That's a lot of miles, but we enjoyed it!

Stayed here 13 years ago and for the last couple of years every 4-6 months. Its a great location, with a small pool that has a great view. Stayed at all sides of the building and you should avoid the front if street noise bothers you. They have secondary glazing but the outer windows dont also fit that well so leak sound. The bathrooms are all small but do the job.
Wifi is a problem though. I have had issues with my ipad and the download speeds but on the last visit in both rooms I had the wifi didnt reach inside the room. And in my 2nd room the cable didnt work either which will be fixed though. So if this is important then avoid rooms x01-x03 unless you can check or be assured they have done something (need routers over that side). Hotel were good about it - free drink etc but frankly I wasted 2 hrs on this issue which is too much. HI generally need to look at their speeds, people need more these days.

We stayed at the hotel for two nights for a friends wedding
The room was a king double with views of the opera house and bridge
The location is great for exploring the rocks area and its close to circular quay
This is our second stay in the hotel and would stay again -- the atrium area is a lovely area to relax and the views from the rooftop pool area are amazing
We paid $300 per night

My husband and I stayed at this hotel in a King Harbour View Room. Going by the pictures on the internet we assumed that we would have a harbour view, which is why we booked the room in the first place. Harbour View Rooms were more expensive that the other rooms. On our first day we were very excited to see that we did have a beautiful view from our room..but looking out of our window 6am the next morning there was a huge cruise ship, taking up the whole view of the harbour. This was the view we saw for the rest of our stay...which was for 4 days. We would not have booked the Harbour View Room, paying extra money for the privilege, of looking at a ship!
On the plus side...the hotel is in the best location. A great atmosphere in the Rocks...with markets, shops, pubs, restaurants all right next to the hotel. It was also easy to walk to the Opera House and Sydney Harbour Bridge. Top points for location!! The staff were all friendly and helpful which was also great. On a negative note the place does need to have some renovations done, especially on the bathroom...our bathroom wasn't the best. I would only recommend this hotel for it's location. The hotel SHOULD NOT charge extra and advertise the King Harbour View Room showing a beautiful view, if the view is blocked by Cruise Ships for the majority of the week.