We were greeted by super friendly receptionist who was only too happy to store our bags until our upgraded room was ready. It was worth the wait! We had a King room with a sofa (but no coffee table, which was inconvenient) and a beautiful view of the harbor and the Opera House. The hotel has a coin operated laundry, which was handy as we were in Australia for two weeks. There are two computers for Internet usage in the lobby, $5 for 30 minutes. The location in the Rocks is fantastic! We walked everywhere from there; the Opera House, the Botanical Gardens, over the bridge, Darling Harbor and the Chinese Garden. That's a lot of miles, but we enjoyed it!