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“Good stay” 4 of 5 stars
Review of The Darling

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The Darling
5.0 of 5 Hotel   |   80 Pyrmont Street | at The Star, Sydney, New South Wales 2009, Australia   |  
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Ranked #17 of 185 Hotels in Sydney
Certificate of Excellence 2014
Sydney, Australia
Top Contributor
63 reviews 63 reviews
56 hotel reviews
Reviews in 38 cities Reviews in 38 cities
80 helpful votes 80 helpful votes
“Good stay”
4 of 5 stars Reviewed March 28, 2014

I was happy with this hotel. We stayed for two nights in a standard room and had great service. The property is reasonably new and tastefully decorated in a modern but not painfully cool style.

The drawbacks are that our room did not have a bath tub and that everything, apart from the bed, is just a little small. The armchair was attractive but small and uncomfortable. The desk and it's chair were too small to be able to do work. For that reason, I recommend this as a hotel for leisure rather than for business.

Unfortunately, like in many hotels, the Wi-Fi charge was absurd but being Australians were able to use our 4G Devices. If the Wi-Fi charge was more reasonable we might have used it.

The hotel is part of the Star casino complex. Unlike the Hotel, the Casino has not aged very well and travellers expecting a high end Casino would be disappointed. The city is maybe a 10 minute walk away if you are on business, but you are not far from the middle of the action at Darling Harbour if you are on holidays.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Star_Management, Manager at The Darling, responded to this review, July 2, 2014
Dear SydneySydney66,

Thank you for taking the time to review The Darling following your visit. We are happy to see overall you enjoyed your stay.

In regards to our bathrooms, all our suites come with baths. The Darling rooms are our lead in room type and have a generous footprint of 35m2. Do keep a look out for promotions for our suites with inclusions such as internet and parking.

Until we meet again..

Dx
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504 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
New Delhi, India
Top Contributor
55 reviews 55 reviews
53 hotel reviews
Reviews in 41 cities Reviews in 41 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 24, 2014

One of the most hitch rooms i have been in recent times. The last time i stayed in a hitch room was in Hotel Mira, Hong Kong.

The room has Plush interiors, with fantastic technology blended in the room. The lights, curtains could be operated by multiple switches in the room and also can be operated from the television control.

The room had the new doc (iPhone 4 and iPhone 5 ) enabled. The room had inbuilt Alarm which could be set through television and you could program it to do features like (open curtain, light setting and which channel on television you wish to be turned on).

The lightings of the room were also intelligent and had 3 preset modes.

The mini-bar was one of the most hitch one, which had weight sensors. In case you have lifted and item for about 40 seconds, its already billed to you. (scary but a feature i have never seen).

The hotel enjoys to be on top of the only casino in Sydney (The star) and also has a superb location (5 minutes walking to darling harbour). It has N number of restraints around it (darling harbour), one to fit to all taste buds. The cruise terminal is 10 minutes walk, the shopping arcade is 10 mins by taxi. I simply loved every bit of staying at this hotel.

Not to miss the bathroom amenities given were from "Molton Brown". I can see some kleptomaniacs around :P :P

Room Tip: Choose a room with a city view. It is very lively.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Star_Management, Manager at The Darling, responded to this review, July 2, 2014
Dear Paritg,

A Darling five star review from a seasoned traveller like yourself is great to see! We are glad to hear you liked our interior design features and made use of our great in room technology.
In terms of the mini bar we can empty this for guests who require some personal space in the fridge area. The 30 second charge feature is to help with a seamless check out, but our team do confirm mini bar consumption on departure.
We are also very lucky to supply custom designed Molton Brown amenities in all of our rooms.

Until we meet again..

Dx
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Canberra, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 21, 2014

I travel to Sydney quite often, the only time I don’t stay at the Darling now is when it s full.
Sometimes if 1 particular night is full I will try and re-arrange my trip to make it a night when I can get in.
The staff are always great, especially the valet parking.
Nothings to much trouble for any of the staff.
Most comfortable beds you will get anywhere.
A real breath of fresh air in Sydney with some tired old offering from other Hotel’s not even close.

Room Tip: The higher floors are better, some of the lower north facing floors look out to the pool. The high...
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Star_Management, Manager at The Darling, responded to this review, July 2, 2014
Dear nsa84939,

Many thanks for your five star review! We enjoyed hearing that our staff always go the extra mile when you are with us. We are grateful for your continued business whenever you are in Sydney.
Darling beds are one of our biggest WOW factors and are custom made from the mattress to the sheets. Our product is something that cannot be found in Australia and we are glad you have noticed.

Until we meet again..

Dx
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Gosford, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2014

I felt the need to write a review as the good I really good and the bad, well it needs to be mentioned....
The good: Beautiful Hotel, great location to the Casino and Darling Harbour. WE got an upgrade to the adored due to our situation which was lovely, we even got a devine fruit platter delivered. The adored suite is simply stunning. Interesting that the mini bar has a 30 second rule if you hold it for 30 seconds you pay for it rule and its monitored electronically. Quite funny really.

The not so good
1. The mini bar has no prices, so we found out later a msall box of choccys cost a $16
2.The light switches have a blue light on them after trning off, so in the night these bright blue lights catch your eye and really annoyed me and made sleeping hard.
3. The walls have a cracking sound not sure if was the air con or the lights cooling down or god knows what but as you try to sleep, its like a dripping tap but worse:(
4. The worst was that at midnight we had a butler come into our room as we were sleeping through our lounge and ito our bedroom, turning on all the lights saying" Pillows, did you want pillows" I advised I was asleep and no I did not need pillows, so this ruined my night sleep and annoyed me grately. (We got our room service bill of $140 waived due to this) which was very nice.
5.We were in a smoking room, but there are no windows or balcony and it makes it very stuffy, we don't normally smoke inside or very much generally so this was a bit yuk really.... our fault I guess being smokers.

Overall it was a very nice place and the fact that they are happy to deal with issues and compensate was nice.
We would stay there again as it was just heaven :)

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Star_Management, Manager at The Darling, responded to this review, March 25, 2014
Dear Jodhi M,

Thank you for sharing such a detailed review and offering your honest opinion. We will be sure to look into the issues mentioned and ensure to eliminate anything which may take away from the flawless Darling experience.

The Adored Suite is a true luxury experience, and we are so pleased you enjoyed the personalised amenity of fresh fruit.

We would love to welcome you back in the future, and should you wish to discuss any of the issues encountered, please do not hesitate to contact me directly on stela.popovic@echoent.com.au.

Warm Regards,

Stela Popovic
Assistant Front Office Manager
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Sydney, Australia
1 review
4 of 5 stars Reviewed March 11, 2014

The darling has to be one of sydneys best hotels. State of the art technology which is far advanced for australia and one the most beautiful lobbies. Sokyo which is the darlings restaraunt offered amazing japanese food with a touch of class. The staff were friendly however roomservice was a little hit and miss. They didnt seem to know the menu very well. The room was incredible with a bathtub overlooking the city.Stela at reception was a star. Nothing was to hard. This service is hard to find in Sydney. Each time I was in the lobby she would greet me by name, I like the personal touch. Pool side service did seem all abit to complicated but the pool itself will do just fine:)

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Star_Management, Manager at The Darling, responded to this review, March 25, 2014
Dear Adambrice,

We are thrilled by your amazing review! Thank you so much for being as excited about The Darling Hotel, as we are.

Sokyo is definitely one of our gems; offering Sydney’s very best modern Japanese Cuisine, by an award winning chef, in a buzzing and lively atmosphere.

Stela, along with every one of our Darlings, is thrilled you experienced the personalised service we strive to achieve.

We cannot wait to look after you again in the future!

Until we meet again…

Dx
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Palmerston North, New Zealand
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 9, 2014

We had a wonderful stay at The Darling in Sydney. The place is beautiful, comfortable beds, friendly helpful staff and just a short walk from Darling Harbour. Lots of features, including the ability to 'manage' your room from your TV remote. Shower was great with a wall and overhead jets. Two suggestions I'd make are upgrade the ironing board - a definite 2 star hotel ironing board there! And also it would have been helpful to have a brochure on the rest of the facilities which make up part of the whole complex, The Star, Casino, shops and restaurants. We couldn't quite get our head around what was where and a brochure/map would have been fantastic. An overall recommended place for a luxury stay.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Star_Management, Manager at The Darling, responded to this review, March 25, 2014
Dear Dannel,

Thank you for telling us about your recent stay, and for the suggestions made.

Our team is at your service for any recommendation or direction you may need, and in an effort to be slightly paperless, we offer a detailed hotel compendium at the touch of your television remote.

We are so happy you had such a lovely stay, I am sure we will be seeing you in the near future.

Until we meet again…

Dx
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2014

I cannot say enough wonderful things about this hotel. The location was perfect, just a short walk away from all the Darling Harbour restaurants and shopping. We took a lunch cruise and we were able to walk to/from the dock. The hotel is immaculate and modern. The staff is so wonderfully friendly and helpful. They assisted us in confirming all our travel bookings, changing our US dollars for Australian Dollars, and giving us directions. Also, the hotel is attached to the recently renovated Star Casino, which meant more dining options and entertainment. The only recommendation would be to have complimentary tea, coffee, and cookies downstairs in the lobby. It's a short walk to local cafés, but when we were in a rush to catch early morning tours and flights; it would have been nice to e able to grab a "To Go" cup of coffee. Also, the wifi is a bit overpriced at $24.95 per night.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Star_Management, Manager at The Darling, responded to this review, March 25, 2014
Dear Heidi S,

Thank you so much for your generous review!

Perhaps on your next stay you may choose to try Antidote, located at the doorstep of the hotel, offering an array of coffee brews and on the go croissants and other sweet bites; a locals favourite. We are also looking at several options to cater for early morning coffee options for those who are not able to take advantage of a sleep in on one of our amazingly comfortable Darling beds.

Our team is so pleased you experienced their lovely service, and look forward to welcoming you back in the very near future.

Until we meet again…

Dx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Darling

Address: 80 Pyrmont Street | at The Star, Sydney, New South Wales 2009, Australia
Phone Number:
Location: Australia > New South Wales > Sydney
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 185 Hotels in Sydney
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Darling 5*
Number of rooms: 171
Official Description (provided by the hotel):
Welcome to The Darling. 171 rooms and views from the Sydney Harbour to the Blue Mountains, Sydney's most lovingly detailed hotel is now open at The Star.***Named one of the Top 60 Best New Hotels in the World by Condé Nast Traveller******Winner of Best New Hotel Construction and Design 2012 at the Asia-Pacific International Hotel Awards***DISTINCTIVELY DARLING FEATURESFloor-to-Ceiling GlassOur rooms feature floor-to-ceiling glass and windows that open to showcase what are possibly the best views in Sydney.The Darling BedOnce you've slept on a Darling bed, you'll be reluctant to leave it. Every one features a customised 1000 spring mattress, 400 thread count 100% Egyptian cotton bed linen and a goose down comforter. A menu of 12 luxury pillows is offered for your comfort.Molton Brown ProductsEvery bathroom contains a range of Molton Brown products, exclusive in Australian hotels, to The Darling.Rain ShowerheadsEvery bathroom comes with a relaxing rain showerhead and a European wand.Control Four Integrated SystemComplete control is at your fingertips. One touch of a button and you can do anything – from lower your blinds to adjust the air temperature.EXPERIENCE THE SPA AT THE DARLINGOur spa has 16 private rooms – including an intimate couples suite – and every one of them is devoted to making you look incredible, and feel even better.We offer signature Asian and European treatments, a hamam and a level of pampering that is unparalleled ... more   less 
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