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“Great service in good location” 4 of 5 stars
Review of Mercure Sydney Potts Point

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Mercure Sydney Potts Point
4.0 of 5 Hotel   |   226 Victoria Street cnr Darlinghurst Rd | Potts Point, Sydney, New South Wales 2011, Australia (Formerly Chifley Potts Point)   |  
Hotel amenities
Ranked #105 of 184 Hotels in Sydney
Sydney
Top Contributor
52 reviews 52 reviews
40 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
“Great service in good location”
4 of 5 stars Reviewed October 27, 2011

We stayed for one night on a Saturday and were very happy with the friendly service, especially from Joe at reception. The location is perfect for a night out in Kings Cross right in the middle of all of the action but just a short train trip into the city.The room was spacious and we had a great nights sleep in the comfortable bed.
We will definately stay again and highly recommend the Mercure.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssherer, General Manager at Mercure Sydney Potts Point, responded to this review, November 2, 2011
Dear aussiefamilySydney,

Thank you for taking the time to provide us with your feedback regarding your recent stay at the hotel.

It was great to read that you enjoyed your stay and our superb location. I'm pleased to read that you had a comfortable night's sleep, and the service you recieved from Joe sounds fantastic which is good to hear.

Thank you again for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kind Regards

Troy Newton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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728 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
A TripAdvisor Member
5 of 5 stars Reviewed October 25, 2011

great service very very relaxing rooms pleasent staff great views of the harbour spotless rooms amazing food to top it off got a free upgrade for free was a pleasent surprise great secure parking staff always had a pleasent smile cheers thanks you i will be back again for sure

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssherer, General Manager at Mercure Sydney Potts Point, responded to this review, November 2, 2011
Dear Valued Guest,

Thank you for taking the time to write this review. We very much appreciate your feedback as it allows us to continually review and improve our service and facilities.

It was great to read that you through ally enjoyed your stay with us, and that you were able to experience our amazing harbour view rooms.

Thank you again for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kind Regards

Troy Newton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed October 22, 2011

I had two rooms booked and saw two very different sides the hotel, the room i was given was dated and the bathroom was scary to say the least the drains in both the basin and the bath were not clean, i wanted to have a bath as the the erratic water temperature was very unsetteling (boiling hot one second freezing cold the next) there was a massive hole cut into the wall of the shower (so the plumber could access pipes?) that was then attached to hinges and put back in place. The second room that we had was the total opposite and had been refurbished and the bathroom clean, but stilll the same issue with the water temperature.
The staff at reception on checkin were great, Erin and another young lady, the breakfast staff were very friendly aswell but they do need to keep an eye on the food that is out and remove it once it starts to look less than appealing.
On checkout we had a young gentleman and his service was great until the phone rang half way through prcessing our checkout, he answered it and proceeded to talk on the phone leaving us there to wait until the call was finished to compleat our checkout.
As i work in the industry i notice these things and they may seem small to another guest, All of these issues aside the reception area looks amazing and the location is great we were able to walk into the CBD and back.

  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssherer, General Manager at Mercure Sydney Potts Point, responded to this review, November 2, 2011
Dear Valued Guest,

Thankyou for taking the time to write this review. We very much appreciate your feedback as it allows us to continually review and improve our service and facilities.

I appreciate you sharing your honest feedback on the hotel, however please accept my apologies for the bathroom being unclean in your first room. As you have mentioned, we do have many different room types and it was great you were able to experience them both. I was concerned to read your comments about the water temperature fluctuating. I will pass your comments onto our Maintenance team for their urgent follow up.

It was a pleasure to read your wonderful comments about our staff and the service they portray. We do empower our staff to think outside the square and it seems they have made your stay memorable.

Thank you again for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kind Regards

Troy Newton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 20, 2011

Hotel was convenient and updated . Room was clean ,well appointed and quiet, Our room faced the city and view was excellent. Fittings were more akin to a Novotel standard. Staff were friendly and helpful

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssherer, General Manager at Mercure Sydney Potts Point, responded to this review, November 2, 2011
Dear randhMelbourne,

Thank you for taking the time to write this review. We very much appreciate your feedback as it allows us to continually review and improve our service and facilities.

It was a pleasure to read that you enjoyed your stay with us and you found our rooms to be clean and modern.

Thank you again for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kind Regards

Troy Newton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed October 19, 2011

Overall our stay was very good but the first night due to the air conditioning venting outside and not being internal caused a lot of outside noise being heard in the room. Also airconditioning vent blow straight on you while in bed.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssherer, General Manager at Mercure Sydney Potts Point, responded to this review, November 2, 2011
Dear Valued Guest,

Thank you for taking the time to write this review. We very much appreciate your feedback as it allows us to continually review and improve our service and facilities.

It was pleasing to read that overall you enjoyed your stay, but please accept my apologies for the noise you encountered during your stay with us. Our Maintenance team conduct regular checks on our air conditioning units to ensure they operate efficiently, however it appears in this instance we will revisit the room you stayed in.

Thank you again for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kind Regards

Troy Newton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 13, 2011

Good to see Mecure has produced something modern, cool and new - rather than the stock standard conservative interior. Its edgy and functioninal, and as usual has the reliably good service you assosciate with the accor hotel brand. handy location - though is possibly more kingscross than potts point. The train station is immediately across the road making for easy travel around the city. Rooms (delux) are spacious and well decorated, with a good view of the city and partial harbour. Seems some effort has been put into the place - only let down for the new concept was some of the tiling around the bath - old or in need of a good scrub (but in the big sceme of things thats pretty minor). Would highly recommend for a city stop over and will be staying here again.

  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssherer, General Manager at Mercure Sydney Potts Point, responded to this review, October 17, 2011
Dear mon-22,

Thank you for taking the time to provide us with your feedback regarding your recent stay at the hotel.

It was great to read that you enjoyed your stay and our superb location. It's always great to hear when a guest agrees with our public area concepts and enjoys our modern and funky interior.

Thank you again for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kind Regards

Troy Newton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sydney Potts Point

Address: 226 Victoria Street cnr Darlinghurst Rd | Potts Point, Sydney, New South Wales 2011, Australia (Formerly Chifley Potts Point)
Location: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#77 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Sydney Potts Point 4*
Number of rooms: 227
Reservation Options:
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Also Known As:
Mercure Sydney Potts Point Hotel Sydney

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