The hotel is well positioned if you want to be in the middle of it all at Kings Cross and great for public transport and eating out. Don't stay here if you don't want stay in an area that has strip clubs, homeless people and suspect street activities. It is lively and quite safe but not for everyone's taste.
I got the impression it has just been taken over as the staff seemed to be trying to work it all out. I stayed 3 nights in a twin room (two king single beds) with my 11 year old son. The room was adequate but in need of refurbishment. The beds were comfortable.
But the hotel felt like it is cutting costs. Everything at a minimum supply: pillows, tea/coffee/shampoo etc very average. I was very surprised the hotel has NO INTERNET except in the lobby on a couple of PC's or plugging your laptop into a cable. No wireless anywhere and nothing in any rooms. They say it is being installed soon. Also no gym, no pool, a sad bar and completely uninhabited restaurant.
The worst aspect was the room servicing/cleaning. On arrival the bathroom smelled bad like it hadn't been properly cleaned (And no I'm not a clean freak OCD). It had a strong urine smell. On the second day when we returned the towels had not been folded, the bathroom bench had not been wiped (toothpaste in the basin) and the toilet very obviously not not been cleaned and still the urine smell remained. When i mentioned this to reception they said they would ahve it seen to straight away but nothing happened. This was the way it was the whole time. I think the cleaners are too rushed perhaps. The beds got made but that was about it. The carpet was not vacuumed and the cups and glasses remained on the bench unwashed from the night before. Crumbs from biscuits still on the table tops.
I would suggest considering the vast array of hotels in the area until this one lifts its game.
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- Also Known As:
- Mercure Sydney Potts Point Hotel Sydney