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“Is Customer Service Dead? NO its hidding in the perfect Park8 Hotel” 5 of 5 stars
Review of Park8 Hotel Sydney - by 8Hotels

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Park8 Hotel Sydney - by 8Hotels
4.0 of 5 Hotel   |   185 Castlereagh Street, Sydney, New South Wales 2000, Australia   |  
Hotel amenities
Ranked #43 of 185 Hotels in Sydney
Certificate of Excellence 2014
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Is Customer Service Dead? NO its hidding in the perfect Park8 Hotel”
5 of 5 stars Reviewed March 17, 2014

When we saw this doorway (as that's almost all you see from the street we joked that we should have stayed at the Westin! once in the room we had a few minor issues but nothing to dampen our trip (the weather did that for us).

We had booked in to attend a party that was just down the street but as luck would have it the sky's opened up and the three block walk was looking like hell. Staff at the hotel were quick to call us a taxi (big thanks)

When we returned from our wonderful party it was still quite hot out and a cold shower was on the cards - the showers are just amazing (I want one in my house)

In the morning we when down stairs to checkout and head home but the little café (tiny) was to inviting, the best coffee we have ever had (we drink a lot in a lot of places) plus the yummy well priced food was just wonderful.

The staff in this hotel are what make it what it is being only a small hotel they seem to have the perfect balance. CUSTOMER SERVICE IS NOT DEAD IT IS JUST HIDING FROM US AT THE PARK8 HOTEL.

More customer service people need to visit to take in how they should treat customers.

Thank you again and cant wait to stay again.

Room Tip: we had the room right next to the lift and could not hear a thing at all. all rooms are great :D
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park8Hotel, Manager at Park8 Hotel Sydney - by 8Hotels, responded to this review, March 19, 2014
Dear Sakina27,

It was a real pleasure to have hosted you and we are really grateful for your wonderful review.

Thank you once again, and we can't wait to welcome you back. Remember to get in touch when you have dates in mind for your Melbourne trip so we can line up one of our sister hotels for you.

With warmest regards,

The Park8 Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed March 15, 2014

Everyone was helpful and very professional and friendly about their service. Free coffee 24/7 is always a major plus and location is prime. Kristen is an absolute star!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park8Hotel, Manager at Park8 Hotel Sydney - by 8Hotels, responded to this review, March 20, 2014
Dear Dixon D,

We are so happy that you enjoyed your stay and that you made use of the Free Coffee included in your Sydney Super Special package!

We agree completely that our little Kristen is a star - she was so humbled with the personal mention on TripAdvisor - thank you!

We look forward to welcoming you back again soon and hope you stay well until then.

Warmest regards,

The Park8 Team
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Auckland
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2014

I want to yell loudly how much I love this hotel but I don't want it overbooked so there's no room for me.

The Good:
The Staff - they are what makes this place excellent. Always friendly, helpful. If something needs doing, they do it! If there's a problem with your room, it gets fixed. Please ask, I've proven how helpful they are.
The Location - Perfect for Shopping and generally getting around Sydney CBD, You can walk to most places. TownHall Station is very close for trains (for arrival and departure and getting about). Buses also are in next street for Bondi Beach.
The Rooms - these are renovated from an older hotel. Quality and Basic, both really. Totally Clean. Good firm bed, you can choose pillow if you don't like the ones you've been given. Some rooms have bathtubs as well as Shower and a large couch that can be an extra bed.

The Less than Perfect:
It can be noisy as its a busy corner. If this bothers you ask for ear plugs - they supply good ones. Or book a standard room on Castlereigh St (no windows) as that's quieter.
There's no pool, no spa, no frills of that sort - but you came to Sydney to shop or for a conference so that's probably not a problem. If it is, go elsewhere.
No gym but you get to use one in QVB so its all good, no problem
Sometimes the aircon is noisy and weird but it does work
Not enough light at night-time for reading despite there being a good lamp - you can ask for another one if needed.
No Restaurant but the little Breakfast Bar is very inexpensive and has all you need.There's lots of restaurants nearby plus Subway and McDonalds.

Management and staff are excellent and friendly. You feel like this is a second home and you can ask for anything you need, even a hot chocolate in the middle of the night.

Room Tip: Rooms on high floors or at ends away from intersection. Or standard, no window room on Castlereigh S...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park8Hotel, Manager at Park8 Hotel Sydney - by 8Hotels, responded to this review, March 17, 2014
Dear HolidayVibes,

You know it is always such a pleasure to have you with us - you're part of the family now!

Thank you so much for sharing your thoughts on the hotel; we really appreciate when our beloved, long-time guests take the time out of their day to post a review.

We look forward to seeing you in May! Take care until then.

With warmest regards,

Your Park8 Family
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Canberra, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

We really enjoyed our stay. Our request was last minute. The rate was reasonable and included free coffee from the coffee shop located at Reception. Close to everything. We would definitely stay here again.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park8Hotel, Manager at Park8 Hotel Sydney - by 8Hotels, responded to this review, March 17, 2014
Dear MelissaLawrence,

Your brilliant rhyming review title did not go unnoticed - "Park8 is Great". We love it - super catchy; we wouldn't mind if that motto spreads!

It was a pleasure to host you and we look forward to having you back.

Take care until then!

With warmest regards,

The Park8 Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
4 of 5 stars Reviewed March 11, 2014

My husband and I had a 3 day stay in Sydney and stayed here. The service was great and they went out of their way to assist us with a booking for a family member. The room was clean and comfortable and all the staff always had time to talk and joke. Also a very central location which was great. We will definitely be back.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park8Hotel, Manager at Park8 Hotel Sydney - by 8Hotels, responded to this review, March 17, 2014
Dear PennyLinden,

We love spending time with our guests (that's the biggest perk of being such an intimate little hotel), and we are so glad that you enjoyed spending time with us, too.

Thank you very much for sharing your experience with fellow travellers.

Also, we see that you are from Perth and wanted to say that we do have some sister hotels over in Perth too. Feel free to contact us if you want to spend a weekend in the city or have friends/family needing accommodation when they visit you! We are here 24/7 and will happy make enquiries at sister hotels on your behalf.

We look forward to welcoming you back, hopefully sooner rather than later!

With warmest regards,

The Park8 Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 5, 2014

This hotel has a great location in the heart of Sydney, close to public transport but easy walking distance to most places we wanted to go. The staff were great, very helpful, friendly and recognised us from one day to the next! I was travelling with my adult son and so we took a loft suite, a great option as we then had our own rooms. Breakfast was great and reasonably priced. Lots of dining options nearby. Overall a great place to stay and we will be back.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park8Hotel, Manager at Park8 Hotel Sydney - by 8Hotels, responded to this review, March 11, 2014
Dear Garfield 29,

Thank you for your absolutely lovely review – we cannot tell you how ecstatic we were to hear your thoughts on the hotel!

It was a pleasure to have you and your son with us, and we hope to see you again soon.

With warmest regards,

The Park8 Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park8 Hotel Sydney - by 8Hotels

Address: 185 Castlereagh Street, Sydney, New South Wales 2000, Australia
Location: Australia > New South Wales > Sydney
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#26 Business Hotel in Sydney
#36 Romantic Hotel in Sydney
#40 Luxury Hotel in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park8 Hotel Sydney - by 8Hotels 4*
Number of rooms: 36
Official Description (provided by the hotel):
Nestled in the heart of Sydney’s CBD, this intimate 36 room boutique hotel is located on the doorstep of Sydney’s iconic Hyde Park and central to the best shopping, dining and entertainment districts. Park8 offers an oasis of comfort, space and tranquility. Interiors are inspired by Sydney’s natural surrounds which resonate throughout the spacious guest rooms & lofts and feature modern luxury amenities fused with old world charm. Experience the highest level of discreet and personalised service and the genuine warmth and care of our professional team. ... more   less 
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Also Known As:
Park8 Hotel Sydney - By 8 Sydney

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