Stayed two nights early December, 2012 and loved it. We had wondered what this hotel would be like especially as we usually stay at a 5 star with all the bells and whistles. We needn't have worried at all. It was a truly refreshing stay. We chose the standard room and the bed was comfortable, the room was clean. We even received a sleep pack consisting of earplugs and a wonderful floral pot pouri fragrance sack. All staff were friendly and helpful and we felt welcomed to ask for anything we needed. Breakfast and coffee from cafe8 was way better than we expected and one morning it was even delivered to out room after we returned hot and sticky from a rather long early morning gardens walk. No having to wait for it, they happily delivered. The room we had was quiet but of course that meant no natural light so next time we will arrange a different room. The aircon was temperamental and has to be turned down to just 9 degrees to have it cool at all and this was early summer. I think it will have been fixed by now. I did manage to flood the bathroom as the water splashed up under the shower door no matter how I tried to avoid that.. Little annoyances only. Will I stay again? Definitely! It's only that my next trip was already booked or I'd be there this month. Very recommended for cleanliness and quietly friendly ambience.