Food is as good as it is at all the Bavarian Bier Cafe restaurants, however the service is horrendous!
We had a booking for 7pm, arrived at 6:55pm, the table wasn't ready, fair enough, we were early, 15 mins later, they still hadn't seated us. Then, at 7:15, after waiting 20 mins, we were seated, and promptly ignored for another 15. Our drinks/entree order wasn't even taken. After collaring a waiter, we placed our order, including mains because we'd waited that long that we had selected them already. The entrees came out quickly, but the drinks didn't, so we'd finished our entrees before the drinks had arrived.
It didn't get any better from there. We then waited another 30 mins for mains to come out, which we wouldn't have minded if the restaurant was busy, however it was nearly empty by the time our mains were being cooked, and we'd both ordered schnitzels, how long does it take to cook a schnitzel???
I had to collar the waiter again, and he was genuinely shocked that we hadn't got our mains yet (his exact words were "Oh, that's ridiculous, I'm so sorry!"), he went and spoke to the kitchen, and almost immediately it came out.
Even paying was terrible, we waited 10 mins after our plates were cleared, no one even asked if we wanted desert, we just sat there. In the end, we got up and walked to the counter, and pointed at our table and paid for our meal. We weren't even offered a discount for the terrible service!
Oh, and don't even ask about the atmosphere! It was like being in a crowed, echoey room, no ambiance to speak of, just noise!
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