Check in staff were great, one in particular was helpful & friendly. When I inquired if we were getting a nice room we were assured all the rooms were nice and then accommodated in a hot, dark & dingy corner room with a view of all the other corner rooms! There was no air con or fan.
We went down to the restaurant to order a meal about 8.30 - 8.45pm and were stopped by the waitress on the way to the counter to be asked if were ordering food. When I said yes she said that we would need to go through to the bar which would cost extra to take away as would cutlery. The barmaid was awesome and didn't charge extra but the grumpy waitress took the cutlery out of our bag when she did our order & as it was only plastic I didn't see what the big deal was! She apparently had been on all day and night which was the excuse for her being so rude but i didn’t see how that was our fault.
The check-out staff were flustered when we were leaving, one was going a mile a minute with a big queue and the other was handling one client at a time and sniffing and sweating the whole time.
Overall it was an average hotel with average experience and I am still waiting for them to credit my bond back.
I work in the travel industry and would never recommend this property unless desperate!
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- Also Known As:
- Great Southern Hotel
- Great Southern Sydney