We read the reviews on TripAdvisor after booking - so arrived with dread. But it was nowhere near as bad as some of these reviewers make out. OK, so a bit of a problem getting into the place (because we were not travelling with a mobile) but once in, no problem. Very clean - cleaner than some of the fancy hotels we stayed at during our month in Oz. Also Sally and Harry were more than helpful - making 'phone calls to check on bus and train services for us. Also HHL is slap in the middle of a very 'posh' area.... with such a variety of cafes/restaurants. Also a lovely book shop virtually opposite. And a Woolworth's supermarket just a few steps away, as well as a corner store for papers, staples, etc.
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