My wife and my 9 year old son were on a 10 day trot of Sydney and the Outback (Uluru, Alice Springs etc).

We stayed at the Pacific Intl Inn at 717 George Street, Sydney, from the 13 -- 17th June and from the 21 -- 23rd June 2003.

We had initially booked a standard room which had a queen sized bed and 1 roll-up bed for my son. We paid about $148 (Sing Dollars) per night.
The room was so small that they had to place my son's bed next to the door of the toilet such that we had to walk over the bed to get to the toilet. There was not much space in the standard room for a roll-up bed. Furthermore, there was not much thought about where the bed should be put. At the very least, we felt that the Hotel should have kept us informed of the limited space and give us the option of either upgrading or look for alternative arrangements.

Secondly, we were told that the Hotel did not have a porter service. We had 3 backpacks with us when we checked in. No one offered help with our luggage. When we asked, we were told that they had no such service.
However, on our last day there, as we were at the reception area, we saw a Hotel employee (an Asian gentleman wearing a white vest) loading guests luggage onto a luggage trolley and wheeling the luggage to the lift! We felt very upset that we were lied to and insulted because we felt that the Hotel 'picked' on the guests they wanted to impress with their service.

Thirdly, you can store your baggage at the Hotel before you depart either on tours or for the airport. On the 17th June 03 and 22nd June 2003, the Hotel allowed us to store our baggage in their storerooms when we went for our tours. I went with one of the Hotel's employees to their storerooms. However, on the 23 June 03, which was our departure date home, we requested to store our luggage in the same fashion whilst we did some last minute shopping (we had 4 hours to spare before our flight). We were abruptly told that we could use the lockers (which we had to pay AUD$9). I told her that we had been allowed on previous occasions (as other guests had) to use the Hotel's storeroom to store our luggage. She repeated that we could use the paid lockers. This is inconsistent Hotel policy. Surely, if there was reasons why we could not be allowed to use the store-room, the Hotel could have told us the reason. In any event, the Lodges/Hotels at the Ayers Rock Resort (and I presume most Hotels rated 3 stars and above) would safekeep your luggage for you on the day of your departure on their premises.

I think the Pacific Intl Inn has been complacent in their services. It was of poor standard and left a very poor impression in us.

For the price, I strongly recommend, your stay elsewhere or better still, pay more, and be treated like a guest at a more established and reputable Hotels. I will do that the next time I visit Sydney...if I visit Sydney at all.

Cheers. Imran A Hamid, Singapore