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“Average hotel” 3 of 5 stars
Review of Novotel Coffs Harbour Pacific Bay Resort

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Novotel Coffs Harbour Pacific Bay Resort
4.0 of 5 Hotel   |   Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia   |  
Hotel amenities
Ranked #23 of 38 Hotels in Coffs Harbour
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802 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 10, 2013

The grounds were beautiful, loved the lagoon. The rooms were comfortable, but the bathroom and toilet smelled terrible the whole time we were there - drainage issues? Definitely spoiled shower time. Beauty spa was amazing and staff were excellent. Parking gets limited in the evening so we had to walk from the top of the hill to our room, a fair distance when my partner was on crutches. Nice resort however with lots to do.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 9, 2013

I have stayed at several Novotel resorts throughout Australia and Europe. The standard of rooms has always been exceptional, unfortunately the Coffs Harbour Pacific Bay Resort did not match with my previous experience. The room was poorly maintained; the kitchen area and bathroom were out dated and grubby, the corridors and service areas were also unkempt.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burleigh Heads, Australia
Top Contributor
311 reviews 311 reviews
62 hotel reviews
Reviews in 97 cities Reviews in 97 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed January 7, 2013

This resort has it all - especially for families.
The rooms are neat and tidy, the pool is family friendly and there's tennis, walks, a patrolled beach, conference facilities and a great restaurant on site.
Undercover parking is a bit limited and getting luggage to your room can be tricky - I saw no concierge service.
The onsite Spa offered lovely service and a great hot stone massage and a flotation tank. I also stayed here around 10 years ago and it's probably time for a bit of a refurb in areas.
The only other issue is the dodgy phone reception in the resort area causing multiple drop-outs and call fails.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

The best place to stay in Coffs. Traveling from south to north just 250 m to your left from Big Bananna. So much to do there. Children love circus school, sagways, jumping castle, four different pools, kids club and beach. We'll definetly come back one day soon.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 5, 2013

The location good for families using as a resort - longer stay, however, we thought that the rooms were a bit tired and could do with updating, more a resort hotel than overnight stay., which was what we were using it for, in other words, we probably should have just stayed in town at one of the other places.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Coffs Harbour
#5 On the Beach Hotel in Coffs Harbour
#6 Luxury Hotel in Coffs Harbour
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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