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“Reasonable resort outside miserable town” 3 of 5 stars
Review of Novotel Coffs Harbour Pacific Bay Resort

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Novotel Coffs Harbour Pacific Bay Resort
4.0 of 5 Hotel   |   Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia   |  
Hotel amenities
Ranked #18 of 39 hotels in Coffs Harbour
Gerrards Cross, United Kingdom
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
“Reasonable resort outside miserable town”
3 of 5 stars Reviewed November 30, 2012

Attractive setting and pleasant gardens and lakes - though poor first impression entering through damp concrete car parking area. Good food in restaurant but room poor value, tired décor (although labelled ‘superior resort room’). Not possible to obtain promised internet connection in room so unable to pay exorbitant charge demanded. However Windows PC - but not Apple iPad – was able to pick up wireless network from adjacent Wyndham resort at half the price.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Bolwarra, NSW
1 review
4 of 5 stars Reviewed November 21, 2012

The room we had for our stay was excellent, overlooking part of the 9 hole golf course and lagoon. The walk to the beach was very pleasant through the gardens and the pool bar comfortable and friendly. The main bar provided excellent service, friendly staff and good value bar meals. The only downside was the noise of the traffic which was more irritating than unbearable.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, November 29, 2012
We thank you for recent feedback regarding your recent stay with us, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind regards

Dene
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poynton, United Kingdom
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 19, 2012

We arrived at the hotel after a long drive. We found no signs until we were almost at the turn into the resort, which made crossing 3 lanes of traffic in 100m an interesting exercise!
Check-in was fine, and we were directed where to park our car, but when we came to transfer our luggage to our room, we discovered that there was no elevator nor was there any porters nearby, so we were forced to carry our (heavy and large) suitcases down a couple of flights of stairs ( and back up again on the return trip.)
There was no complimentary WiFi, which is disappointing given the price paid. Having paid for the WiFi service, it proved impossible to obtain a connection on my iPhone 4S nor could we connect either of our two iPads. After around an hour talking the the service provider we were eventually refunded our WiFi charge but had no connection in the hotel.
[we found that if you go downtown in Coffs Harbour, there are a number of free WiFi connections where we were able to catch up on email etc.
The ground floor room was large and well appointed, and looked out over a man-made lagoon and golf course. The patio had some very large and very dead palm leaves on it, which we had to move before we could sit in comfort. The grounds were well manicured and pleasant.
The location is some way from the centre of Coffs Harbour, so a car was required to visit Muttonbird Island and the town centre.
If we ever visit Coffs Harbour again, I don't think we will stay at this Novotel resort

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed November 18, 2012

We booked a great value deal and then read reviews that were less than complimentary. We arrived for our stay with an open mind and from the time we checked in to the time we left, we were very impressed with the property and service of all staff we encountered. Our one bedroom spa suite was spacious and clean; the furnishings are a little dated but this didn't matter. The gardens and plants were beautiful and the golf course lush with excellent greens and fairways. Even though it poured with rain all afternoon on Saturday, it was really nice to sit on the balcony and listen to the birds and smell the fresh air. We dined at the restaurant for dinner and breakfast (twice) and the quality of the food was terrific with large servings. The service at the restaurant was welcoming, friendly and efficient.

Room Tip: We had a corner room on the 4th floor which had a good sized balcony. The one bedroom spa suite w...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 17, 2012 via mobile

Just stayed at this resort with my family. A disappointing property under the Novotel chain. Would not recommend this hotel to anyone. The grounds are lovely BUT the rooms are so old, out dated and not well kept.

Stayed November 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, November 29, 2012
We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort, we are constantly looking at ways to refine and improve our delivery of service and the quality of our product and your feedback will certainly assist in this.
As mentioned in pervious responses we are currently working on a schedule for rooms improvements which will encompass various areas of the room.
Thank you your positive comments about the resort grounds, I will be sure to share these comments with the staff.
We thank you again for your comments and do hope that you to will afford us the opportunity to serve you better in the future.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 13, 2012

First impression was excellent but didn't last when I got into my room. Buildings and rooms are outdated and need a good clean. Comfortable bed and furnishings not bad but certainly not flash and I didn't feel like I was in a Novotel. The bathroom is dark and desperately needed a good scrub. Had breakfast the next day which was rather disappointing for the price that was paid. Not really a place to stay if travelling for business. Did not get to explore anything else as was only here for the night.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Address: Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Location: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Coffs Harbour
#3 Spa Hotel in Coffs Harbour
#5 On the Beach Hotel in Coffs Harbour
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Official Description (provided by the hotel):
The Novotel Coffs Harbour Pacific Bay Resort is a 4 star hotel located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 170 superbly appointed rooms, plus arestaurant, bar and conference rooms for up to 500 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis and volleyball courts, three swimming pools, indoor and outdoor spas, fitness centre and Tranquility Day Spa ... more   less 
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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