This is typical of what happens when hotel rooms are sold and bought on price.
The hotel was probably full when I was there and most guests were probably happy as they had a perceived value room.
But it also breeds an attitude with staff who don't believe they have to offer any better customer service and can emphasise the rules rather than the service.
Like other reviewers, I had asked about late checkouts and was told clearly that they were not possible.
At the very best, 11.15 or possibly 11.30 was the best they could do without an increased charge
The reason for this is that the cleaners only have a 3 hour window and all requests revolve around their timetable and schedule.
To state the obvious though, the hotel is relatively large and the cleaners cannot possible do all cleaning in the first 15 - 30 minutess.
It is more a question of cleaners being more important than guests and it is easier to say no than try and work through a cleaner's schedule.
In a bigger sense, it is one of those reasons why international travellers find our attitudes in Australia so hard - in Europe and the USA, hotels are far more flexible in trying to work with you.
And particularly when the $ is where it is, it is actually far cheaper for us to travel overseas and get better service than in Australia.
The farcical thing about the time question is that the clock in the room was 28 minutes fast.
I don't wear a watch and if I had followed the only clock available, I would have been late checking out and incurred their wrath.
Smallthings like parking were a problem - with my room, I actually had to waalk a fair distance to the steps and then lug cases up too many steps and then quite a fair way.
Imagine my surprise when just outside our room were a few car spaces for our neighbouring rooms.
It would have been easier for the hotel to say, just take a few minutes in these spots to unload and then go and park the car.
A couple of other times, I tried to ask a couple of simple questions but had to wait a few minutes while the staff fussed around the desk.
My overall comment is that there seems to be no owner or manager who takes an overall interest and the staff are more focussed on their needs and the rules rather than thinking of service to their guests.
Although as others have said the hotel is getting old and tired, having said all of that, the hotel is relatively good value if you are not asking for much more than a room and a pitstop on your travels.
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- Also Known As:
- Aqualuna Beach Hotel Coffs Harbour
- Aqualuna Beach Coffs Harbour