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“Not 5 star” 4 of 5 stars
Review of Hotel Realm

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Hotel Realm
5.0 of 5 Hotel   |   18 National Circuit | Barton, Canberra 2600, Australia   |  
Hotel amenities
Ranked #4 of 52 hotels in Canberra
Sydney, Australia
1 review
“Not 5 star”
4 of 5 stars Reviewed September 15, 2013

We enjoyed our stay here but it was not 5 star as it is advertised. We arrived shortly after 6pm on a Friday night there was no valet parking and no help with our luggage. Lack of information given to us from reception staff regarding dinner options that night and for breakfast the next day.

The room was spacious but the desk was worn as was the single lounge chair. The window did not close properly as the lock was broken so would make a noise during the night when the wind blew.

The hotel offer in room dining but not sure where you are supposed to sit and eat if there is more than two of you as the desk was not suitable to eat at for two and the lounge chair was too low.

This hotel is surrounded by offices and it is obviously a popular place to go for after work drinks it can get very noisy at night time.

Would try another hotel if i went back to Canberra.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRealm_GM, Manager at Hotel Realm, responded to this review, November 5, 2013
Dear YCB84,

Thank you for your review.

The Hotel Realm is AAA 5 STAR rated.

STAR Ratings are an internationally recognised quality assurance symbol for accommodation and provide confidence for consumers that they are booking a property that has been independently assessed. STAR Ratings are used in more than 70 countries world–wide and symbolise the level of facilities, cleanliness, maintenance, quality and condition a guest can expect when staying at a particular property.

Any Hotel licensed to display an official STAR Rating must achieve and maintain very high standards of cleanliness. Properties that typify excellence across all areas of operation. AAA 5 STAR properties include extensive range of facilities and comprehensive or highly personalised service relevant to the accommodation type. Properties at this level will display excellent design quality and attention to detail.

Hope this clears up our STAR rating for you.

Regards.
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408 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
sydney australia
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 11, 2013

The Realm offers a nice touch of 'cool' to the usual business hotel stay. I was unprepared for cool!

Well designed, modern room facing Parliament House. Nice touches included in rooms like good quality toiletries, an excellent shower, the option of opening a window, Apple TV, an iphone dock, and complimentary slippers. (Deducting points for the queen bed being 2 singles pushed together).

You'll spend 10 minutes working out the lighting system when you first walk in - if you like mood lighting, you'll LOVE this place. If you're the type who spreads paperwork across the bed on working trips, you might need a torch!

Tapas and wine list at dinner was good and buffet breakfast had a decent selection.

Overall a fab option for business or leisure stays. Pleasantly surprised and I'm looking forward to returning at some stage soon.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Realm Hotel works well for business trips. I have been coming since the hotel opened and have hosted many national and international visitors to private functions. The rooms provide enough space and the location allows for private dinners and corporate networking events.

Room Tip: Executive rooms are well worth it for meetings and space to plan
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 28, 2013

Great location for visiting Turner exhibition and Parliament House. About 15 minute walk to each. Very quiet location during the day and not many restaurants nearby if you don't want to eat at hotel.
We enjoyed the buffet breakfast and considering the low patronage the days we were there the food choice was varied and fresh. The bar at night was a lot of fun with a good atmosphere.
Recommend the Old Bus Depot markets on a Sunday morning down by the lake.
Overall a very enjoyable stay and would certainly recommend this hotel.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 28, 2013

The hotel is well equipped and is very spacious. We stayed here for one night only but was impressed by how lovely the place was. The bed was really comfortable and the bathroom contained L'Occitane products which I loved! The hotel is a five minute drive away from the city which did not bother us at all. We will definitely be back!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 27, 2013 via mobile

My partner and I stayed at the Realm over the weekend and really enjoyed our stay. We stayed in the one bedroom suite which was in a very quiet part of the hotel and guaranteed a good night's sleep. The room itself was lovely, extremely spacious and comfortable. The bathroom was also great with a nice bath and good amenities. We had breakfast downstairs at the restaurant which was good; good selection of foods and it was tasty. Overall service was friendly and five star. The location is good for sites such as Parliament House and the National Gallery. We were impressed with this hotel and would definitely stay again.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 24, 2013

This hotel is well located for all government institutions in Canberra and close to the national library and art gallery. The rooms are large with super comfortable beds. I arrived earlier than anticipated at 0900 but the room was ready and available without any bother. Breakfast was plentiful with a wide choice of hot and cold food.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRealm_GM, General Manager at Hotel Realm, responded to this review, August 25, 2013
Thank you Hanrach for taking the time to leave such great feedback from your stay with us.

We hope to welcome you back when next in Canberra.

Thank you again.

Regards,

Emil Kovacik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Realm

Address: 18 National Circuit | Barton, Canberra 2600, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Canberra
#4 Romantic Hotel in Canberra
#4 Luxury Hotel in Canberra
#8 Family Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Realm 5*
Official Description (provided by the hotel):
Located at the footsteps of Parliament House in Canberra, the multi-award winning 5 Star Hotel Realm is part of a truly mixed-use precinct next to the Parliamentary Triangle. Hotel Realm offers 158 hotel and suite style accommodation rooms each with L'Occitane amenities, Apple(R) Mac-Mini in-room system and Nespresso coffee machines. Complimented by an in house day spa, state of the art health club, fine dining, casual dining, lounge bars, wholefoods cafe and onsite pharmacy. Combining contemporary elegance with avant-garde design, Hotel Realm is Canberra's only AAA rated 5 Star hotel. ... more   less 
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Also Known As:
Hotel Realm Canberra

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