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“Overnighter” 4 of 5 stars
Review of BEST WESTERN PLUS Garden City Hotel

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BEST WESTERN PLUS Garden City Hotel
4.5 of 5 Motel   |   55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia   |  
Hotel amenities
Ranked #7 of 54 Hotels in Canberra
Certificate of Excellence
Brisbane, Queensland, Australia
1 review
“Overnighter”
4 of 5 stars Reviewed August 23, 2014

I stayed one night mid week for business. The room was very clean & tidy and quiet, exactly what I needed to work into the night. Room service was excellent (although expensive), and the staff very friendly and helpful. this is definitely on top of my list for accommodation in Canberra. I will be back.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 7, 2014
Dear Andrew,

Thanks for staying with us during your recent visit to Canberra. We have a fantastic Corporate Rates Program for our regular business guests; please do not hesitate to drop me an email to ryan.deebank@arionhotels.com.au if I can assist in this regard.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards,
Ryan
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450 reviews from our community

Traveler rating
    149
    209
    70
    18
    4
See reviews for
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102
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Wollongong, Australia
1 review
5 of 5 stars Reviewed August 23, 2014

The staff were very friendly and very helpful the restaurant has great food and the German club next door is good for a meal too. Will definitely be staying here for all future trips to Canberra.
Very competitively priced.

Room Tip: Queen Executive overlooks the Pool
See more room tips
  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 7, 2014
Dear Raider36,

I am pleased to see that you have found a new home here in Canberra. We appreciate your kind words and will share these with our staff.

Kind regards,
Ryan
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Bree, Belgium
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 21, 2014

Nice quiet hotel. Good breakfast (although not cheap). Rooms have everything you need. Only a short drive to the city center.
We didn't try the restaurant for dinner but there are several good restaurants south of the city center.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 7, 2014
Dear Alexander,

Thanks for your review! We are thrilled that you enjoyed your stay here with us at BEST WESTERN PLUS Garden City Hotel in Canberra.

Warm regards,
Ryan
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Brisbane, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 21, 2014

We stayed in the hotel on a Sunday night. We booked two rooms as we were travelling with our parents. The rooms were clean and pleasant. Nice toiletries were in the room. The only downside of the hotel is that on a Sunday night the restaurant isn't open! and this includes room service. Unless you have a car to get food you would need to call a taxi or have food delivered. The hotel staff advised that the German Club next door had a dining room and was open. After taking a walk across (with the elderly parents) we found out the German Club was open, however the dining room is closed on a Sunday night. We returned to the hotel and explained it was closed and another staff member (with an attitude and tone) and advised to go back that it was open and that we could get at the Singapore banquet. I advised again, that we then phoned to check if it was opened and it was confirmed they are definitely closed. Again that staff member spoke to us and said it was open. I asked the staff member behind the counter for the Singapore buffet phone number. I called that phone number and was advised the restaurant had closed permanently!! This staff member then said to cross the road and walk to the golf club and have dinner there. After all the misinformation, and due to the rain, I asked for the phone number of the golf club. I phoned them to find out the golf club was also closed. I should mention that this was 6pm at night - when you expect restaurants to be open. The nicer of the two staff members than advised the only option was to order dinner to be delivered. The point of all this is at no time did the staff members offer to make these calls, I had to make them all my self. They weren't familiar with restaurant options close by and provided inaccurate information several times. While the room was clean I would definitely staff somewhere else where you have restaurant options.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 7, 2014
Dear Jetpaddlers,

Thanks for taking the time to post your review here and providing us with this valuable feedback regarding your stay. Following your review, it seems that we have some areas that require attention in relation to our customer service levels and staff training.

I am very sorry to see that you have had this experience and I am confident that you will enjoy a much more satisfactory visit during your next stay.

Thanks again,
Ryan
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Penrith, Australia
1 review
4 of 5 stars Reviewed August 17, 2014

I travel for business quite a bit. The room, service, the restaurant and general presentation of the Best Western Garden City are all very good, and the price was also less than I expected for the standard of accommodation. I will definitely be staying there whenever I'm staying in Canberra.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, August 20, 2014
Dear Bruce H,

Thank you so much for choosing us during your recent business travel to Canberra. Offering a great value accommodation alternative is a priority for us and it is very rewarding for our entire team to read your review and know that we made such an impression.

Warm regards,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 14, 2014

Great hotel for a family trip. My son and I stayed here for a getaway to Canberra. The hotel is in a great spot, surprisingly close to the city and tourist attractions and the staff are very friendly. Dinner is great in either the hotel restaurant or the German Club next door and there are plenty of shopping and dining options close by. Highly recommended.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, August 20, 2014
Dear Andrew S,

I am so pleased you found us to be the perfect place to stay for your visit to Canberra. We are so lucky to be in a great location; we offer easy access to the best tourist attractions, shopping and dining.

Thank you for sharing your feedback and I am thrilled that you would choose to stay with us again; our entire team looks forward to welcoming you back.

Safe travels,
Ryan
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Hobart, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 13, 2014

Nice clean rooms, with friendly staff. I stayed 3 nights and both reception and restaurant staff were friendly and helpful. I was pleasantly surprised when several staff carried over conversations from days previous, from a lady in the restaurant bringing me my preferred newspaper format, to the reception staff asking me whether I was going for a run that day. The options available for both breakfast and dinner were broad, and the food was good.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels1, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, August 20, 2014
Dear Natalia,

Your review has brought smiles to our faces here at BEST WESTERN PLUS Garden City Hotel. We think our hotel is a fantastic place to stay in Canberra and our team genuinely want our guests to have a great experience.

If you return to Canberra again in the future, it would be a pleasure to welcome you back.

Warm regards,
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Garden City Hotel

Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 54 Hotels in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — BEST WESTERN PLUS Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Discover the great value of the 4.5 star BEST WESTERN PLUS Garden City Hotel, conveniently located in Canberra's vibrant inner-south, just a five minute drive from the popular shopping and restaurant hub of Manuka-Kingston and top national attractions including the National Gallery, National Portrait Gallery, Parliament House and Questacon!All guests enjoy fully refurbished rooms including new high-comfort bedding, iPod/iPhone docks, in-room safes and large flatscreen TVs with FREE Foxtel and FREE movie channels. Convenience is paramount with FREE undercover parking, and FREE access to the onsite gym and swimming pool. Treat your tastebuds at the Secret Garden Bar & Restaurant, open seven days for breakfast and Monday to Saturday for dinner, serving a contemporary range of local and international favourites.Rest assured that the modern, convenient facilities and outstanding service at BEST WESTERN PLUS Garden City Hotel will make for an enjoyable stay in the nation’s capital. ... more   less 
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