We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ok hotel, a bit out of the way and could do better for the money” 3 of 5 stars
Review of BEST WESTERN PLUS Garden City Hotel

Save Saved
You added BEST WESTERN PLUS Garden City Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
BEST WESTERN PLUS Garden City Hotel
4.5 of 5 Motel   |   55 Jerrabomberra Avenue, Canberra 2604, Australia   |  
Hotel amenities
Ranked #12 of 52 hotels in Canberra
Sydney, Australia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Ok hotel, a bit out of the way and could do better for the money”
3 of 5 stars Reviewed September 28, 2013

Stayed here on a visit to the local area, i knew the hotel was a bit out of town but didnt realise that on this side of town there is basically nothing. All the cafe's and eateries are on the other side of Canberra. The hotel itself is comfortable and reasonable value, but from the research i did before i went there were many other hotels in this price bracket closer to 'things'. (this is basically a suburban area).

The staff were nice enough and the room was comfortable and the breakfast was basic, certainly nothing to rave about.

If you want quiet and out of the way, this is perfect. But you can definitely find better value for money in this city.

Room Tip: All the same from what i could see.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 30, 2013
Dear Flyteoficarus,

Thanks for choosing to stay with us. I apologise that our Front Desk team did not explain the awesome dining options (including bars and cinemas) that are very close to us. We are just a couple of minutes drive from Manuka and Kingston - the two most popular dining locations in Canberra.

As you mention, we are in a quiet, suburban area., but within five minutes drive are the top tourist attractions including Parliament House, the National Gallery and Questacon. In fact, the best of Canberra is definitely on the southern side of Lake Burley Griffin, so I am very sorry that you were not able to experience this.

Kind regards
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

202 people have reviewed this hotel

Traveler rating
    50
    86
    48
    15
    3
See reviews for
29
88
14
39
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 27, 2013 via mobile

Excellent staff and good room service meals. Free wi fi is handy and i like the discount at the real g next door. But there is something depressing about the rooms - maybe the brown vinyl furniture, the stained carpet, the paper thin walls or the old bathrooms.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 30, 2013
Hi Snowchook,

Thanks for your review of your stay with us. It is great to know that you enjoyed your meals and found our free wifi and the service from our staff met your expectations.

I'm sorry to see that a few aspects of your visit was not up to standard. Our rooms are scheduled for a refresh in the coming months and I trust you will be pleasantly surprised on your next visit.

Safe travels,
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 22, 2013 via mobile

Neat and tidy, large space room than the most hotel I have been. Quite and nice outlook from my room. Bargain rate for staying overnight. A little bit far away to where I plan to visit, but traffic is perfect in Canberra anyway.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 23, 2013
Hi Zhongtao R,

Thank you for taking the time to review your stay with us here at BEST WESTERN PLUS Garden City Hotel. We are very excited that you enjoyed your stay with us and your time in Canberra. It is fantastic to see that you found us to be great value.

Thanks again and we hope to see you again soon,
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 12, 2013

Stayed there for a work purposes. Staff are great and rooms are clean and spacious and the bed is comfortable. Bathroom is clean and room has all the necessary amenities. Overall a great trip. You do need to drive as the motel is not near walking distance to anything.

The resturant could do with a new menu a bit over priced but the food is nice...I would stay there again.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 16, 2013
Hi there,

Thanks for your review of your stay with us here in Canberra. We are glad you enjoyed your time with us and look forward to hosting your next visit to the ACT.

Our Executive Chef is currently preparing a new menu for the warmer months which we hope to launch in the very near future.

Safe travels
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penrith, Australia
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 11, 2013

The staff super friendly, the rooms spacious ,spotless and great beds, not the usual hard motel commercial editions, rather a soft pillow top bed with comfy pillows, as a previous commenter said and i agree,the loose leaf toilet paper isnt good and the toilet seat,from a male prospective wouldnt stay up. Other than that ,i would be happy to stay there anytime.
The restaurant is mediocre for the prices ,the meals are ok,but not memorable, i think a new chef may help as the menu is ok, I would stay there anytime i am in Canberra,but would probably eat out.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 11, 2013
Dear Aldeepat,

Thanks for your review of your stay with us here in Canberra at BEST WESTERN PLUS Garden City Hotel.

It is great to know that you enjoyed your stay with us and found our staff friendly and our rooms up to your expectations.

Our Executive Chef will return this week from an adventure around Europe and it is disappointing to see that you did not experience our usual high standards in our Secret Garden Restaurant during his absence.

We value your feedback and hope to have the opportunity to welcome you back on your next visit to the ACT.

Kind regards,
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
74 reviews 74 reviews
43 hotel reviews
Reviews in 48 cities Reviews in 48 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 31, 2013

A pleasant stay from start to finish, from checking in by friendly, helpful staff to a happy cheerio when we paid the bill. The rooms were spacious, sparkling and clean. Great location in Narrabundah close to the usual attractions in Canberra. We did recommend that they change the flimsy toilet paper loose leaf sheets to proper toilet rolls, rare to see in Best Western hotels. A microwave would have been nice. Happy hour from 5 to 6 was enjoyable at $4 a glass. This was followed by a pleasant, reasonable (but not outstanding) dinner in the restaurant.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 1, 2013
Dear LeslieFay,

Thank you for your review and it is great to know that you had a good time with us during your stay in the ACT.

Our Happy Hour is very popular - the $4 beer, wine and spirits is great value for pre-dinner drinks at our Secret Garden Bar & Restaurant.

We appreciate your suggestions regarding the bathroom amenities; the current loose leaf system was installed during our most recent refurbishment and given the regular feedback we receive on this, I trust that our hotel owners will take heed during the next planned room update.

Thank you for choosing Best Western; we are pleased that you enjoyed your stay and hope to have the opportunity to welcome you back again in the future.

Kind regards
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
92 reviews 92 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 30, 2013

We recently stayed for four nights in an executive room overlooking the swimming pool.
The room was clean and the bed very conmfortable. The location is close to Manuka and Kingston where there are good restaurants. We did eat at the restaurant onsite on two occasions for dinner and found the food selection very good and tasty. There is Happpy Hour each night from 530pm to 630pm .
There is plenty of free parking available.
We were most impressed with the service we received from Kenisha in the restaurant and also Nicole on the front desk.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArionHotels, Sales & Marketing Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, September 1, 2013
Dear Catherine B,

Thanks for your review of your visit with us here in Canberra at BEST WESTERN PLUS Garden City Hotel.

We appreciate your feedback and are very pleased that our staff took care of you during your stay. Kenisha and Nicole are very valued team members and I will be sure to pass on your comments.

Thanks again and we look forward to welcoming you back to Canberra again soon.

Kind regards
Ryan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to BEST WESTERN PLUS Garden City Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Garden City Hotel

Address: 55 Jerrabomberra Avenue, Canberra 2604, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 52 hotels in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BEST WESTERN PLUS Garden City Hotel 4.5*
Official Description (provided by the hotel):
Discover the great value of the 4.5 star BEST WESTERN PLUS Garden City Hotel, conveniently located in Canberra's vibrant inner-south, just a five minute drive from the popular shopping and restaurant hub of Manuka-Kingston and top national attractions including the National Gallery, National Portrait Gallery, Parliament House and Questacon!All guests enjoy fully refurbished rooms including new high-comfort bedding, iPod/iPhone docks, in-room safes and large flatscreen TVs with FREE Foxtel and FREE movie channels. Convenience is paramount with FREE undercover parking, and FREE access to the onsite gym and swimming pool. Treat your tastebuds at the Secret Garden Bar & Restaurant, open seven days for breakfast and Monday to Saturday for dinner, serving a contemporary range of local and international favourites.Rest assured that the modern, convenient facilities and outstanding service at BEST WESTERN PLUS Garden City Hotel will make for an enjoyable stay in the nation’s capital. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Priceline, Tingo, TripOnline SA, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your BEST WESTERN PLUS Garden City Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Garden City Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.