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“Looked good, but” 3 of 5 stars
Review of BEST WESTERN PLUS Garden City Hotel

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BEST WESTERN PLUS Garden City Hotel
4.5 of 5 Motel   |   55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia   |  
Hotel amenities
Ranked #7 of 53 Hotels in Canberra
Fingal Bay, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“Looked good, but”
3 of 5 stars Reviewed January 20, 2013

We stayed here for one night recently. I had to stay in Canberra after a procedure at the hospital and was not allowed to travel home until the morning. We had booked well in advance, and when we arrived all went smoothly until I went to rest in the bed (Dr's orders). On pulling back the covers, we found a tissue on the sheet and the sheet looked as though it had not been changed. We rang reception and waited about 20 minutes for housekeeping. The bed was then changed, and we thought all was OK. Later that evening we decided to have a cup of tea only to find no tea bags provided. A visit to reception fixed this problem, but for a 4 1/2 star motel, this really is not good enough. We will not be staying here again.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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276 reviews from our community

Traveler rating
    79
    125
    52
    16
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Surfers Paradise, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 14, 2013 via mobile

This is a quite hotel away from the epi centre of Canberra, yet no more than 15 mins from bars etc.
The staff are totes amaz-friendly,will have a laugh and a giggle.Truly one of the top hotels for making a guest feel welcome.
The housekeeping supervisor is a gem and a true proffessional-nothing is ever an issue.
The restaurant staff are attentive,world class and don't even get me started on the food!.Makes me want to go back and eat again.
Thai Beef Salad a must have!.
John and Mel on front desk make you feel part of the family.
As a family run business the owners should be proud they have done well and should be proud of who they have working for them.
If it is for one night or a week don't look at the rest-book in with the best.And it's affordable too.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanberraRegion, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, January 28, 2013
Dear WilsonE12,

Thanks for your review of your stay with us here at BEST WESTERN PLUS Garden City Hotel in Canberra.

It is great to know that our team provided great service and that you enjoyed your stay with us here. Your kind words will be passed on to each department - our staff love to hear feedback and will be thrilled that you have acknowledged their efforts.

We enjoyed having you stay with us and look forward to the opportunity to welcome you back again in the future.

Kind regards,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 12, 2013

We can't find really find too much fault for this place, as we are quite independant travellers ourselves. Nothing too spectacular about the breakfast but so handy if you can't be bothered thinking about it; we had an early appointment with the embassy.
All the good stuff: safe in the room, friendly staff, clean room.
Maybe during weekends or public holidays, there would be some shortage of parking, but seemed like this is sorted by parking on the nearby street. No dramas.
If we were to return to Canberra, we would definitely stay here again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanberraRegion, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, January 28, 2013
Dear EruditeTravels83,

Thanks for your review and we are pleased that you enjoyed your stay and are planning to stay with us again on your next visit to Canberra.

We do have plenty of parking for all guests with parking lots on both sides of the hotel. It is great to see that your room was clean and our staff went the extra mile to make your stay enjoyable.

Thanks again, and we look forward to hosting you on your next visit to the Canberra Region.

Kind regards,
Ryan
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2013

Recently stayed here for one night on the way through to the Snowy Mountains. Found the room very clean and roomy. The guy at the front desk was very imformative and friendly.
Free Movies on the TV was a big bonus for us...seeing as though there is not much else to do in the area.
We ate dinner at the German Club next door which I would highly reccomend.
I would stay here again

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanberraRegion, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, January 28, 2013
Dear Meh79,

Thanks for your review of your stay with us here at BEST WESTERN PLUS Garden City Hotel.

We are glad that you enjoyed your stay at our hotel and your time in our beautiful city. It is fantastic to know that your room was clean and our staff friendly. Our great team do their best to make every stay an easy, comfortable and hassle-free time for our guests.

The German Club next door is famous for both its German cuisine and its Chinese Bistro. Of course, we do have a fantastic restaurant here onsite - the Secret Garden Bar & Restaurant - but we are also pleased to assist our guests explore some of the fantastic dining spots in this part of Canberra.

It is great to know that you enjoyed the complimentary movies - lots of hotels charge lots of money for movies - but we choose to provide four movie channels free of charge to our guests looking for a cosy night in.

Thanks again for your review and we hope to have the opportunity to welcome you back again in the future.

Kind regards
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 2, 2013

Quiet location out of the hustle of the city. You will need a car (or taxi) to get around, but that's Canberra! Friendly staff and good value for money when booked on line. Can't fault the room and there was plenty of (uncovered) parking the night I was there, mid-week.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 18, 2012

I recently had the pleasure of staying at the Best Western Plus Garden City Hotel. I purchased the accommodation on line. It was on of the mystery hotels. Once you have completed your transaction you find out which hotel it is that you have purchased accommodation for.
The hotel has been refurbished and the décor is pleasant and the rooms are very nice. The real selling point to this hotel is the staff. Their customer service was excellent. They were friendly, cheerful, very helpful and chatty (without being intrusive). It was a very pleasurable stay. I would happily recommend it. It's a shame I don't get to Canberra very often but when I do return I will definitely be staying at this hotel.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 17, 2012

This was our first visit to Canberra and we fluked upon choosing this motel.It is positioned in a quiet place away from the city centre directly opposite the Capital golf course.Rooms were very clean,with a small but very expensive mini bar which on reflection we shouldn't have touched.One beer and a small packet of chips cost $11.00 which is overpriced by anyones standards.the main uncovered car park was small and couldn't accomodate every guests car,with several cars having to park on the grass footpath.There are no shops within walking distance.We noticed that the main clientele during our visit were businessmen and seen a notice for companies to enquire about corporate rates for frequent visitors.I took this to suggest that the other guests subsidised the frequent visitors.The best thing about the place I felt was it's quiet location,as driving in the city centre and finding your motel can be a bit daunting at first,if you are self driving.It is closer to the city than Belconnen which is miles from the airport and better positioned than taking the option of staying in Queanbeyan which is about the same distance from airport on other side of town as Belconnen is to airport on north side.

Room Tip: Ask for company rate,it's probably cheaper than what a regular customer pays
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenCityCanberra, Guest Relations Manager at BEST WESTERN PLUS Garden City Hotel, responded to this review, December 17, 2012
Dear Brfromtheisa,

Thanks for taking the time to share your experiences of your stay with us here on Tripadvisor. We value your feedback and appreciate your efforts in posting a review.

We are glad you enjoyed your room, finding it to be quiet and clean. We are in a quiet suburban location with the main tourist attractions and Canberra's top nightspots all within a 5-10 minute drive.

Similar to all hotels and motels, we do offer corporate contracts to our regular travellers; this is quite standard across the accommodation industry. We are also pleased to offer 5% discount at all times to any member of the Best Western Rewards program - its free to join, so please let me know if you would like to sign up and start earning points and discounts from your next stay with any Best Western property.

Thanks again for your review; we wish you a very Merry Christmas and a safe and happy 2013.

Kind regards
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Garden City Hotel

Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 53 Hotels in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BEST WESTERN PLUS Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Discover the great value of the 4.5 star BEST WESTERN PLUS Garden City Hotel, conveniently located in Canberra's vibrant inner-south, just a five minute drive from the popular shopping and restaurant hub of Manuka-Kingston and top national attractions including the National Gallery, National Portrait Gallery, Parliament House and Questacon!All guests enjoy fully refurbished rooms including new high-comfort bedding, iPod/iPhone docks, in-room safes and large flatscreen TVs with FREE Foxtel and FREE movie channels. Convenience is paramount with FREE undercover parking, and FREE access to the onsite gym and swimming pool. Treat your tastebuds at the Secret Garden Bar & Restaurant, open seven days for breakfast and Monday to Saturday for dinner, serving a contemporary range of local and international favourites.Rest assured that the modern, convenient facilities and outstanding service at BEST WESTERN PLUS Garden City Hotel will make for an enjoyable stay in the nation’s capital. ... more   less 
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