My partner suffers from a severe illness so we requested a quiet room for our 3 night stay. We are both disabled.
Booking staff ensured us the room would be quiet then proceeded to place us in a room directly beside a new, active, construction site without informing us, thankyou!
We were unable to park in the 1 allocated disability parking space as night shift staff used this space. Enquiring with management about staff parking in the disabled parking space, we were told in an aggressive manner " not our car" when we knew it was a staff vehicle.
We had a family room with two fridges. We had to empty the bar fridge as it had to be pulled out to plug in the second fridge. When turned on it sounded like a jumbo jet. Back on the floor to unplug the noisy second fridge. Good luck and try not to put your back out or dislocate any limb.
We asked not to be disturbed and were told by desk staff that cleaning staff would come in when the room was to be serviced. A simple request one would think. I had to ask the cleaning staff directly if it would be possible not to be disturbed. To the cleaning staffs credit they complied with our request.
We asked if alcohol could be remove from the bar fridge prior to our arrival, and desk staff said yes, however upon arrival the alcohol was still there. Upon enquiring we were told again in an aggressive manner from desk staff, " that's not possible we don't do that, don't know who told you that". We thought maybe this was either a geeup or maybe they were filming an Australian episode of faulty towers. Never again will we be subjected to the rude, arrogant, unhelpful, uninterested, desk staff of this place.
- Also Known As:
- Comfort Inn Capital Executive
- Comfort Inn Canberra
- Canberra Comfort Inn
- Official Description (provided by the hotel):
- Located two blocks north of the CBD, a five minute stroll, our 83 room boutique style hotel. Value That Impresses:The Capital Executive Apartment Hotel, located just a short stroll from the city centre down Canberra's most tree-lined boulevard, Northbourne Avenue, is your stylish and comfortable "home away from home". The 59 studio apartments and 24 one bedroom spa suites, combined with 24 hour under cover security parking, offer the holidaymaker or business traveller great value at realistic prices. Features That Please:Soak up the classic modern ambience that is our stunning three storey atrium as you enjoy a pre-dinner drink or a quiet meeting in any of the intimate lounge areas. Pamper yourself in our sauna room or one of our 2 x 8 person heated spa pools after that workout in the gym. As day becomes night, enjoy Canberra's languid summer evenings outdoors in our alfresco courtyard overlooking the stately pines of Haig Park; or, if it's just that special time together, simply phone for our prompt and friendly room service. The choice is yours. Rooms to Relax In All room types feature reverse cycle air conditioning and are serviced and maintained to a four star standard. ... more less
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