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“Not recommended as a function venue” 1 of 5 stars
Review of Brassey of Canberra

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Brassey of Canberra
4.0 of 5 Hotel   |   Belmore Gardens & Macquarie St | Barton, Canberra 2600, Australia   |  
Hotel amenities
Ranked #28 of 52 hotels in Canberra
Canberra, Australia
1 review
“Not recommended as a function venue”
1 of 5 stars Reviewed December 17, 2013

I booked a corporate function with the Brassey, and while the event itself was good, the booking, organisating, and coordination in the lead up to the event was terrible.
The Brassey failed to explain all charges and were extremely slow to respond to my queries. I was charged for items I was not expecting to be charged for, and when I gave my feedback to the general manager asking for these charges to be removed he was extremely unhelpful and dismissive.
I will not be using this facility again and I do not recommend it.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, General Manager at Brassey of Canberra, responded to this review, December 22, 2013
The original inquiry made by this client was for a dinner party for a significant number of guests and a three course menu which was priced to included room hire.

What was actually booked was a much smaller function for a lesser number of people, a down sized menu and the quote did not include room hire, as indicated in our corporate function brochure.

The client was advised that a room hire charge would apply, however we would be prepared to offer a 50% discount on the listed price.

The client responded, in writing acknowledging the room hire charge and I quote
“Requesting further discount”, which due to the downsized event we declined to offer.

However, we did offer to waive the room hire if the confirmed numbers were 50 or more. There were 40 attendees.

There were several changes made to the original booking due to dietary requirements and on each occasion a “running sheet” outlining all charges (including room hire) was emailed to the client for review. There was never a question raised regarding the room hire component of the charges applicable.

Far from being unhelpful or dismissive of the clients query, I conducted complete review of all correspondence between the client and my staff (some 30pages) and then responded outlining the facts as per the paper trail.

It is disappointing that on this occasion the client has chosen to misrepresent what transpired in order to create mischief.

Mark
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 people have reviewed this hotel

Traveler rating
    12
    59
    26
    10
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Brisbane
Top Contributor
62 reviews 62 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 11, 2013

The Brassey is a grand old boutique hotel. Yes it might have creaky stairs and some narrow corridors but has a charm of its own. I've stayed several times for business and would recommend it to other travellers. It is conveniently located within easy walking distance to the Parliament House precinct, National and Portrait gallerys as well as to Manuka restaurants and shops. It's only a short taxi ride into the CBD. The location is quiet and the gardens surrounding the hotel are lovely. The Heritage Rooms all have traditional touches which does make it a bit more special than staying in a generic hotel room. Rooms are a good size and clean and well-maintained. If you choose the dine-in option for dinner there is a reasonable selection of meals - including a couple of vegetarian options. Breakfast is substantial. Staff are friendly and helpful. If you don't stay there wih expectations that it will feel and sound like a new hotel your stay will be enjoyable.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 28, 2013

Hotel rooms are dirty, you cannot see out of the windows when the sun shines on them, have not been cleaned in ages. Rooms are covered in dust, we had to clean all shelves so we could put our clothes out. You can write your name on everything in the room due to the thick dust. Doors, window sills, skirting boards are filthy with thick dirt on all the groves and ledges, this is years of dirt. Fridge is frozen solid , you cannot open the ice box. Floors were never vacuumed during our four day stay, we know as we spilt a little talcom powder on the carpet on the first day, it was still there when we left. Some days they would forget to make the beds !!!!! Clearly there is no supervision or management in this Hotel. Our friends had the same complaint, so they requested a room change, just to get another dirty room. Bathrooms are minute, that said rooms are of a good size and there is a good hot water supply.

  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
2 of 5 stars Reviewed November 25, 2013

Very tired and rooms not at all well cleaned (filthy windows, dusty furniture).
Very noisy - paper thin walls, noisy plumbing, door closers caused doors to slam shut.
Breakfasts were good but again, dining room not well cleaned.
Cleaning comments - I'm sure rooms are cleaned daily but much more attention to detail required - surfaces, tiles, light switches, doors.
Also noticed a number of issues requiring maintenance - towel rail, balcony door latch.
Hotel could be very good with a makeover and good management.

  • Stayed November 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 23, 2013

Clean and comfortable but rooms need an update to reflect tariff. No wifi except in the bar and then it was patchy at best. Breakfast was great but restaurant evening meals average. The service in the restaurant was great - efficient friendly service made the effort to remember your name - very welcoming. Room very dark, overlooked conference courtyard. Loved the setting. location and convenience to other areas of Canberra. Admin staff great regarding internet booking - really efficient however Reception staff in general not very welcoming. Quiet peaceful setting.

Room Tip: Ask to see room before checking in.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 27, 2013

The Brassey hasn't changed much in recent years, to the point it feels tired and in need of some attention. The staff were professional, but also seemed tired. The paint in our bathroom was peeling and could do with a complete makeover. The bar had a pleasant atmosphere and the location was handy to restaurants and Canberra's main tourist attractions.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 8, 2013 via mobile

We got a good package deal for B&B and tickets to the Turner exhibition. Our first room overlooked a pile of dirt where the car park is being built. The staff changed the room so that was fine. Room was nice but impossible to read by either the light or bed side lamps. Dinner was very nice and staff were very pleasant - as too was breakfast.
Pillows were extremely hard, with no other choice.
Loved the old style feel of the hotel but would take own pillows next time.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Brassey of Canberra

Address: Belmore Gardens & Macquarie St | Barton, Canberra 2600, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#23 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Brassey of Canberra 4*
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Also Known As:
Brassey Of Canberra Hotel Canberra
Brassey Hotel Canberra
Brassey Canberra

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