The Rex is a refugee from the seventies, without any of the charm you might hope for. A new wing of the hotel is currently under construction, but this is cold comfort for current guests.
My room was clean enough, though the windows were dirty, and the bathroom shows the kind of wear you'd expect from its age. A rusty beer-bottle opener is screwed onto the bathroom bench - such an anachronism. There is no mini bar - if you want snacks, you have to use the vending machines in the lobby; if you want a drink, you have to ask at reception. Wifi is available, but an an expensive daily rate. The pool and gym have been closed due to the renovations. The "hot" breakfast (included in the room rate) looked great, but the fried eggs, grilled tomatoes, bacon, sausage and hash browns were barely lukewarm.
The very loud noise of construction right outside my window woke me at 7am.
When I checked out, I asked for a cab, and was told there would be a wait of over half an hour. I walked doen the street with my bags and caught a bus.
I hope that when construction is complete, the facilities and service at the Rex will improve markedly. I will be unlikely to risk checking it out.
If you want to stay during renovation, ask for a room at the back of the building, facing away from...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for providing us with your feedback, receiving constructive comments from our guests is paramount to the success of our service delivery and guest satisfaction.
Firstly let me apologise for any and all inconvenience you may have experienced whilst you where or guest here at the Canberra Rex Hotel.
We are diligently working through our refurbishment process and as I am sure you can appreciate we are working through a large schedule of works. Although we do have a long way to go we are very pleased with the current results and look forward to continued positive action.
Once again Here’s_Kate many thanks for your feedback, if I can be of any further service please don’t hesitate to call me personally on (02) 6248 5311.
Kind regards and best wishes
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.