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“Disappointing” 3 of 5 stars
Review of Rydges Capital Hill Canberra

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Rydges Capital Hill Canberra
4.0 of 5 Hotel   |   17 Canberra Ave. | Cnr Canberra Avenue & National Circuit, Canberra 2603, Australia   |  
Hotel amenities
Ranked #24 of 53 Hotels in Canberra
Sydney, Australia
Top Contributor
65 reviews 65 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Disappointing”
3 of 5 stars Reviewed September 21, 2013

Well, the good run within the Rydges brand must have run out. This tired, untidy and unclean establishment needs work, inside and out. Don't get me wrong, the dream bed is still a winner and the quietness is pretty complementary but that would be the end of the complements.

Given full rack rate was paid despite bring a rewards member, the f&b staff need to remember to turn the vacuum cleaner on on their daily circuit, the evening bar staff need to treat people like its an honour to serve them rather than a lame chore and the breakfast team could learn to smile and be chirpy. As for the room, the dream bed is as always heavenly but when you see that the doona is heavily stained and the housekeeping staff don't even really look for things out of the ordinary, you can only surmise that the management staff at this hotel have been there too long and the place needs a freshen up all round.

Mr Rydge.... Really? Is this the best you can do?

Room Tip: Haggle on the price, I would have had I known what is was going to be like
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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559 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, Australia
Top Contributor
56 reviews 56 reviews
5 hotel reviews
Reviews in 30 cities Reviews in 30 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 16, 2013

We did a weekend special.It included 2 nights accommodation with a buffet breakfast, parking and tickets to see The Turner from Tate art exhibition.Cost was $322 Excellent value.Breakfast had a lot of variety.We could have omelettes freshly coked and coffees made to order along with plenty of cereals,fresh fruit, eggs, bacon & pastries.Staff were friendly and pleasant. Room was updated with a new bed & carpet plus a decent sized TV.Bathroom was a little worn but the shower was hot and had a strong water flow.There was a pool,sauna and spa to use.The gym cost $10 .Overall very good value and central located with attractions only a short distance away.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this review, September 18, 2013
I was really pleased to read that you enjoyed the Turner Exhibition it really was fantastic; we’re looking forward to the “Golden Incan Treasures” exhibition coming in December.

Thank you for the kind remarks on Breakfast and the Health Club I’ll be sure to pass on your feedback to the staff in those areas.

I hope we have an opportunity to be of service on a future visit to Canberra.

Sincerely
Jon Ackary
General Manager
jon_ackary@rydges.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 15, 2013

The hotel does need sprucing up and I wouldn't want to pay the full rack rate, but the rooms are large, comfortable, clean and quiet. I quite like the interesting layout of the main section, with the garden in the middle. I think that could be made a real centrepiece if it were sensitively redeveloped.

Breakfast buffet is pretty ordinary for the price but adequate - if time isn't pressing, take the 10 minute walk to Manuka to eat. The bar is not bad for an evening drink.

There seems to be a pretty large indoor pool - didn't try it out.

And something you don't often get to praise in a hotel - the art on the walls is excellent and interesting (for a hotel - it's not the NGA). Someone has curated a really good selection there.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this review, September 18, 2013
I note you stayed in November 2012, we have spent over a $Million refurbishing bedrooms since, they are certainly spruced up and looking much better.

It was great to read that you took the time to look at the artwork, we’ve found a few more pieces since your last stay (agree we’re not the NGA) which may be of interest.

Thank you for your interest, please visit us again soon.

Sincerely
Jon Ackary
General Manager
jon_ackary@rydges.com
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Sydney, Australia
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 11, 2013

Recently stayed here for a birthday function and to visit the turner exhibition. Room was clean, large and with balcony. Views of the top of parliament house. Room was quiet at night with minimal (no) noise from outside. Breakfast was very busy but staff worked well to restock the food and to keep it fresh. Issue was children running around everywhere as there parents let them. Check out was quick.

Pool area was indoor and large and looked inviting (although full of weekend kids) - note we didn't use

Room Tip: Request a room facing the outside as the rooms facing the atrium may be noisy if you want a breakfas...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this review, September 18, 2013
Thank you for the kind comments regarding the staff and breakfast.

Pity the Turner Exhibition is over; however the National Gallery has just announced an exciting exhibition of “Golden Incan Treasures” coming this summer; it starts mid December and runs through to April.

Perhaps you’ll make it back then, let me know I’d be happy to make the necessary arrangements.

Kind regards
Jon Ackary
General Manager
jon_ackary@rydges.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 6, 2013

We had booked a room for two people, self and my wife for four nights. Check-in was wonderful but when we got to the room we found it only had one chair and no cupboards or drawers to keep our things in so we ended up living out of our suitcases, might have been in a hostel. There were two small wardrobes but only one had coat-hangers and they were the thief proof type that could not be moved. The receptionist was very good, she managed to find us a second chair and some ordinary coat-hangers. There was no safe in the room so we had to take our valuables with us when we went out.

Glad that we found some blankets, we hate those doonahs that lesser hotels use to save labour.

Every day when we arrived for breakfast all of the tables had been used and not cleared or cleaned, ourselves and other guests had to clear and clean a table. Supplies on the buffet were low at times, on the final day they had run out of eggs but we could not find a staff member to deal with it.

Room Tip: Pay the extra and stay at a hotel with a higher rating. This is what we will be doing on our future...
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this review, September 18, 2013
Your experience is disappointing and not to the standard we expect of ourselves, please accept my sincere apologies for the poor service.

Please contact me if you are returning, I’m certain we can make the next stay more enjoyable.

Sincerely
Jon Ackary
General Manager
jon_ackary@rydges.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 5, 2013

This was a 6-week Australian holiday and every Aussie we met said "Don't go to Canberra", the most non-happening place to visit :) Ha. Well, after hectic Sydney, Melbourne, Brisbane and the Gold Coast, the capital City was the quieter paradise of Australia.

Looked up the internet for reviews and rates for hotels in Canberra. The "Rydges Capital Hill" reviews were positive and my experience matched the expectations that I had.

Wonderful hotel in a quite location in quaint Canberra. Within walking distance from interesting sights and locations. Neat and clean hotel with a very good breakfast. The staff were friendly and the service excellent. Good internet facility.

Enrolled for the Priority Guest Rydges Program and get regular updates and special offers for their properties in Australia and other locations.

A recommended Hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this review, September 18, 2013
I was really delighted to read your positive experience of Canberra and our Hotel.

There really is a lot to do within walking distance of the Hotel with surprisingly good restaurants and wonderful wineries less than 30 minutes from the city just to name a few.

Thanks so much, we were greatly encouraged by your comments.

Hopefully we’ll see you back here one day.

Sincerely
Jon Ackary
General Manager
jon_ackary@rydges.com
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Top Contributor
107 reviews 107 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 4, 2013

The hotel is in good location but should improve their service. We booked for a family room for 3 persons but we were only given 2 towels. We had to ask them twice for the room to be cleaned while we were going out for lunch and half day excursion. The food is ordinary but the internet access is fast and reliable.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this review, September 18, 2013
I was disappointed to read that we did not deliver good service to your family, typically we get these details right please accept my sincere apologies for the lapses on this occasion.

Please contact me if you are contemplating a return visit, we are capable of much better.

Kind regards
Jon Ackary
General Manager
jon_ackary@rydges.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Capital Hill Canberra

Address: 17 Canberra Ave. | Cnr Canberra Avenue & National Circuit, Canberra 2603, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Canberra
#20 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Capital Hill Canberra 4*
Number of rooms: 186
Official Description (provided by the hotel):
Rydges Capital Hill is the ideal Canberra hotel from which to base your stay in the Nation’s Capital. Whether you are visiting for leisure or business, you’ll find everything you need within close proximity at one of the best Canberra accommodation providers. This Canberra hotel is 500 metres from Parliament House, surrounded by the busy business districts of Barton and Parkes, walking distance to Manuka and Kingston, and close to most of Canberra's national attractions. The city is a 5 minute drive. ... more   less 
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Also Known As:
Rydges Capital Hill Canberra Hotel Canberra
Rydges Capital Hill Hotel Canberra
Canberra Rydges Capital Hill

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