My wife and I spent last weekend in Canberra. We were looking forward to staying at the Kurrajong because we thought that the Hyatt had become somewhat jaded (we travel to Canberra every six months). However we thought that the Kurrajong had been way overrated - indeed its marketing gives a false impression as to what to expect - and our stay there spoiled our weekend.
The bad experience started at check in. No doorman. There was no one on reception. In due course several persons came and went making studious efforts to avoid eye contact.
Then the room (room 104). It was a heritage veranda room. It was tiny The veranda was off to the side adjacent to the room next door. Given the configuration of the room the veranda was useless. A cheap tiny wardrobe. The very tight bath room had a small vanity unit -so small that there was no room for storage of toiletries around it. Even the toilet bowl seemed half size, The tap fitting hardly reached the basin. A tiny bath. No shower screen -to prevent water spreading across the bathroom floor house keeping had left a rolled up towel on the floor (talk about style). On check out I was told there was another shelf which could have been used for storage but it was so narrow as to useless. The cost cutting measures on refurbishment are evidenced by the fact that the room door doesn't even have a buzzer.
And don't expect the normal amenities such as gowns, slippers, tooth brushes , cotton buds, shower caps, radios , clothes brushes, bottled water, etc. - there are none. The Guest Guide says that newspapers at the guest's cost will be delivered to the room but great firmness was required to get staff to accept that (and places which claim to be of the standard as claimed by the Kurrajong would normally supply free newspapers) . There is no room service for breakfast or say the late night hot chocolate.
I could go on. The hotel is anything but an alternative to the Hyatt. Perhaps it might be seen as a good country motel (but even country motels supply 5 cent shower caps). However it would even fail that motel test because it has very limited parking . One suspects that somewhere along the way what could have been a great refurbishment of the Kurrajong has been high jacked by over aggressive cost cutting measures (which extends to the way guests are treated).
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- Also Known As:
- Kurrajong Hotel Canberra