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“Great place and location!” 4 of 5 stars
Review of BreakFree Capital Tower Canberra

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BreakFree Capital Tower Canberra
4.0 of 5 Hotel   |   2 Marcus Clarke Street, Canberra 2601, Australia (Formerly Pacific International Apartments Capital Tower)   |  
Hotel amenities
Ranked #27 of 52 hotels in Canberra
NSW
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Great place and location!”
4 of 5 stars Reviewed January 11, 2013

My family and I had a great 2 night stay on the 12th floor. The apartment was clean and spacious. We liked the location and brought our son's bike and went over the foot bridge to Commonwealth Park where we rode around and played at the park. We also walked over to Canberra Centre to do some shopping (15 minute walk). We liked that the parking was secure and free at Break Free and also that we were able to park when we arrived at the hotel and walk where we needed to go.

Only negatives were that next time we would ask for a room without a balcony as they locked but not securely (as in my three year old could have climbed up and opened it). Second negative was that the bath plug that we were given did not fit properly in the bath.

Room Tip: Ask for a room without a balcony for kids' safety.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, Manager at BreakFree Capital Tower Canberra, responded to this review, April 3, 2013
Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon. We do hope the negative aspects of your stay did not affect your enjoyable holiday with your family and next time we are more than happy to assist you in any way possible.


Kindest regards,
Sam Parker
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Brisbane, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 10, 2013

Quite simply the worst accommodation I have stayed at. I've stayed in cleaner rooms in shared dormitories in cheap one star youth hostels in South America. I was in Canberra for business in December 2012 and my new suit needed to be dry cleaned after my stay here because it stank of the disgusting mouldy smell which hit your face like a fist when you opened the door to the apartment. That smell was in the carpet, curtains, blankets, pillows, couch and cushions and no doubt was a result of a lack of cleaning and hygiene. I believe this to be a serious health issue and certainly not reflective of the exorbitant prices charged. The photos on the Internet might as well have been a photos of Buckingham Palace - as the actual rooms looked nothing like what was advertised. Fraud in some languages, but in mine, just a sad reflection of modern society. Please avoid.

Room Tip: Choose a room somewhere else
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thomas-captower, General Manager at BreakFree Capital Tower Canberra, responded to this review, June 25, 2013
Thank you for taking the time to provide feedback on your recent stay. I regret the shortcomings in service you have reported from housekeeping and our Executive Housekeeper will certainly address this with her Team Members. This is not up to our usual standard and I apologise for any disappointment you experienced during your stay”.

Please contact me directly as I would be happy to discuss this further with you.

Kindest Regards
Thomas Lamond
General Manager - Breakfree Capital Tower Canberra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 4, 2012

My children and I recently stayed here for two nights and were very disapointed. As soon as we opened the door to the apartment we were confronted with a disgusting smell. Then as we were closing the drapes a large number of large black moths appeared and began flying everywhere.
Children were petrified and didn't want to sleep in their beds.
Next morning I let reception know and was told it would be taken care of. No it wasn't, that night when we returned to the room the moths were still there and so was the smell.
Two bedroom apartment and only two people a night got to enjoy a hot shower as the hot water ran out very quickly.
What made it worse was that at checkout when I made a formal complaint the girl behind the desk said that they were aware of the smell!!!!!!!
Yet they still thought it was okay to let my family stay there.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2012

Stayed in a 2 bedroom apartment on the 19th floor (city side) and had some good views of Canberra. Other side would probably be slightly better if you had the choice - may cost more!
The apartment itself is perferctly adequate for the 3 nights we were in Canberra. Had all the amenities we needed, however, items were beginning to look a little tired. This was also true of the paint work etc.
Had a fixed head shower set quite low so for us tall ones it was a bit of a back breaker to have a shower.
Great to have a washer and dryer.
Would stay again!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
62 reviews 62 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 29, 2012

The location is great with most things in the CBD within walking distance. Some of the attractions (a couple of fine museums) are also within easy reach. Higher floors have sweeping city and lake views (depending which side you're on). Got a good deal from the Expedia website. Booked for a single bedroom apartment but was given a two bedroom one on arrival for the same tariff. Internet was an issue - the hotel reception offers USB modems at $15 a day but two of the modems I tried didn't work. Reception was unsure how they were to be used and there wasn't anybody to help because it was a Sunday. Rooms are tired and need refurbishment. Sliding door of the closet came off the rails and fell squarely on my big toe – wasn't too sore or it would have ruined my plans to walk around the lovely lakefront. Light fittings in the bathroom had no covers so the bulbs were exposed. tiles are cracked and grout shows making some nooks pretty unsightly. Staff were friendly and quite helpful with directions to the attractions, etc. Apartments are well designed, airy and have good airconditioning. The kitchen is well equipped too. A little bit of tender loving care will lift the place.

Room Tip: Booking over the internet on aggregator websites might be cheaper though you might not get the best...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed October 15, 2012

I have to definately agree with go some where else, although the hotel is conveniently located and offer three bedroom accommodation it does not deserve a four star rating.
1. No Service after 10pm they advertise if you make arrangement with reception for the night manager to let you in after hours all you need to do is ring the buzzer. We had arranged for a family member to do this as we were not going to be there at the time luckily for them we were as they would have been left out side the premises in the freezing cold air at night.
2. Ensuite bathroom was full of mould and mildew and broken cracked tiles, with previous guests toiletries still littering the bathroom.
3. Carpets and furnishings old, curtains did not cover all the windows gaps everywhere to let sunshine in the bedrooms so if you wanted to sleep in you couldn't.
4. Dishwasher in apartment was not working.
5. Shower in main bathroom was a laugh because of the positioning and the lack of shower recess as if you had the shower on it would run all over the bathroom floor making it a disaster area if anyone happened to slip and fall and if you were over five feet tall it would only come up to chest height anyway so you had to bend to get wet all over.
6. No Austar, No Movies on Demand,No Foxtel No Internet, No WiFi
7. Charge of $15 per hour for late check out or part there of.
There is a lack of holiday apartments in Canberra and I never book anything under four star but this certainly can't rate as 4 star and if it does they need to certainly look at the rating system. In future visits to Canberra I will be looking at several hotel rooms instead of an apartment if this is the standard. We drove past another hotel near the park and it looked like a nice establishment to stay in and that is where I will go in future.

Room Tip: Dont stay in apartment 802
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BreakFree Capital Tower Canberra

Address: 2 Marcus Clarke Street, Canberra 2601, Australia (Formerly Pacific International Apartments Capital Tower)
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
#22 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BreakFree Capital Tower Canberra 4*
Official Description (provided by the hotel):
Situated on the foreshores of Lake Burley Griffin, BreakFree Capital Tower enjoys stunning views over the Lake, the towering Brindabella Ranges and the sparkling lights of Canberra City.Offering a range of accommodation options, guests can chose from one, two and three bedroom apartments. The spacious self-contained apartments include a fully equipped kitchen, open-plan living and dining areas with most boasting spacious balconies to enjoy the breathtaking views, fully equipped kitchen and laundry facilities in each unit and a full sized bath with shower (some apartments offer ensuite bathrooms)After a day out exploring the city unwind in our indoor spa, sauna or heated outside pool, or enjoy a quiet meal in our large guest BBQ area. Tennis and squash courts are available to hire and all on-site car parking is complimentary. The property is surrounded by lush landscaped parklands with cycle and jogging tracks which provide the ideal incentive for a brisk morning run or early evening stroll.The property is within close proximity to Canberras CBD, government offices and the major tourist attractions making it the ideal base for business trips, family holidays or a weekend away in the Nation's Capital. ... more   less 
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Also Known As:
Breakfree Capital Tower Canberra Hotel Canberra
Breakfree Capital Hotel Canberra

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