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“Comfortable and well situated” 3 of 5 stars
Review of Kingston Terrace Serviced Apartments

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Kingston Terrace Serviced Apartments
4.0 of 5 Hotel   |   16 Eyre St., Canberra 2604, Australia   |  
Hotel amenities
Ranked #35 of 53 Hotels in Canberra
Wollongong, Australia
Top Contributor
109 reviews 109 reviews
46 hotel reviews
Reviews in 56 cities Reviews in 56 cities
63 helpful votes 63 helpful votes
“Comfortable and well situated”
3 of 5 stars Reviewed September 19, 2013

Spacious and comfortable apartment well situated in a a quiet area and a short drive to most of Canberra's major attractions. A wide variety of restaurants are within 3 minutes walking - great for the end of a busy day. Yes the apartments are a bit dated but the location, cost, reverse cycle air con, electric blankets and very good appliances, crockery, cutlery etc make them worth considering. There is a separate laundry in each apartment too. Very handy if staying for a while or if staying for one or two nights on a long trip. It would be very easy to take children on holiday to these apartments.

Room Tip: If travelling with children I recommend ground floor apartments which have a small court yard that g...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at Kingston Terrace Serviced Apartments, responded to this review, November 25, 2013
Dear Guest,

Thank you for taking time out to write the review and the useful tip for our travellers.
Our team are delighted to hear you have enjoyed your stay overall. We hope to see you again in the near future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
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    23
    6
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 1, 2013

These apartments are very central to most attractions around Canberra . Walking distance to a great shopping centre along with a number of restaurants . The décor is a bit dated as it was a weekend stay their was no room serviced until the Monday . Little things like no tissues in the bathroom and only a small bottle (you know the ones you get in hotel rooms) of shampoo for three people for three nights and one face washer. The electric blanket on one of the single beds did not work and their was none on the queen bed at all which as we know it gets cold at night in Canberra in winter . Their was also a smell of bleach when we stepped into the room which is off putting . But with that being said I would recommend these apartments due to its close proximity to the city.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, General Manager at Kingston Terrace Serviced Apartments, responded to this review, September 3, 2013
Thank you for your review.

We have taken your comments on board and I was pleased to see that you enjoyed your overall experience at Kingston Terrace Serviced Apartment. I hope we will see you again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bermagui, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 30, 2013

These apartments are in a great location - a very short walk to a number of different restaurants and supermarket, bottle shop etc and a 5 min drive alongside the lake to the National Gallery, Portrait Gallery and Questicon. The decor in Apt.2 is dated, but it was clean, spacious and warm. The beds were comfortable, there is a small private courtyard off the living area and the kitchen was well equipped. We will use these apartments again.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, General Manager at Kingston Terrace Serviced Apartments, responded to this review, September 3, 2013
Dear Bermitraveller,

Thank you for sharing your feedback following your stay at Kingston Terrace Apartment and I was very pleased to see that you enjoyed your overall experience.

I hope we will have the pleasure of hosting you again in the very near future
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Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 5, 2013

These apartments are in desperate need of an update. They smell stale, with dark carpets, heavy curtains and a tired kitchen, the lighting barely lights a room .
The kitchen is well equipped with quality appliances and a good supply of utensils, crockery etc.
The bed is so tired it is more hammock than mattress! The cleaning is not well done with coffee spills on the bedside table and food spills on the dining table.
Overall adequate as a holiday apartment, but not at the price paid.

Room Tip: Access is via a staircase only, so if your unfit or have lots of luggage,ask for a lower level as th...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, General Manager at Kingston Terrace Serviced Apartments, responded to this review, September 3, 2013
Dear Lou B,

Thank you for providing your feedback.
We have explained the reason why this apartment hasn't been refurbished for the last two years, however all apartments and facilities are being well maintained.

Since you are from Canberra, you must have noticed that we have a brand new hotel and apartment East Hotel just opened on Canberra Avenue.

Our team are hoping to see you at our new hotel in the near future.
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Sydney
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 29, 2013

I booked a package which included untimed tickets for the Turner from the Tate exhibition at the National Gallery. Received a warm welcome and found our apartment with ease. Part of the package included a bottle of sparkling wine :-) The location of these apartments is wonderful. A short walk to the next block gave us a very wide choice for dinner. The apartment was well appointed and very quiet. Happy to recommend this place, but skip the continental breakfast add-on....it's not worth it.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, General Manager at Kingston Terrace Serviced Apartments, responded to this review, September 3, 2013
Dear Roseybel,

Thank you very much for posting your review about Kingston Terrace Serviced Apartment.

I was so glad to see that you enjoyed your experience with us and were pleased with our service and facilities. We have continental breakfast box for guests' convenience, we also encourage our guest to try great cafe and restaurants in Kingston.

I hope you will join us again the next time your travels bring you this way.
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Vienna, Austria
Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed July 12, 2013

Very well located spacious three bedroom apartment. Great service and helpful people at Reception. However, I was disappointed with what we got for the price we paid - the apartment is very dowdy with old furnishings and fittings. It was also very cold - there is an airconditioner in the main living area but nothing in the bedrooms and we were all freezing! Also, on arrival, we noticed that the ashtray used by a previous guest (on outside terrace) was full of cigarette butts and was not emptied during our (6 night) stay. Finally, I feel the arrangements for puchasing internet access are ridiculous when you are paying so much for the apartment itself. Overall, I feel that the apartments are not good value for money but they are clean and the staff are great.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at Kingston Terrace Serviced Apartments, responded to this review, August 13, 2013
Dear Guest,

Thank you for sharing your feedback about your stay at Kingston Terrace Apartment.

I have shared your valuable comments with my housekeeping team to ensure we are consistently delivering the level of service we pride ourselves on. Canberra winter can be cold; we have plenty of oil heaters available on request. I hope we will have another opportunity to welcome you back to Kingston Terrace in future.

Best regards,
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Ottawa, Canada
Top Contributor
96 reviews 96 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 2, 2013

Had a great stay. Nice to have the option to stay in for meals and laundry in room is very helpful. Close to shopping and great restaurants. Rooms were clean and well cared for with everything you require. Helpful staff and quiet area. Highly recommend it to others.

Room Tip: Call to confirm reservation and any specific needs in advance. They are three-story walk-ups so if y...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter B, Manager at Kingston Terrace Serviced Apartments, responded to this review, June 11, 2013
Dear Guest,

Thank you for your lovely feedback about Kingston Terrace Apartment.

I was delighted to read that you were pleased with your stay with us. We are indeed passionate about delivering exceptional guest experiences and it is rewarding to know that you felt our hotel to be your "home away from home".

We all look forward to serving you again soon, and any request please do not hesitate to let us know.

Kind regards,

Peter B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kingston Terrace Serviced Apartments

Address: 16 Eyre St., Canberra 2604, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Kitchenette
Hotel Style:
#28 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kingston Terrace Serviced Apartments 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Kingston Terrace Serviced Apartments Hotel Canberra

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