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“Kept waiting, hopeless booking process, dirty bathtub, no lift, tiny car park, noisy aircon machinery” 2 of 5 stars
Review of Griffin Hotel

Griffin Hotel
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Griffin Hotel
3.5 of 5 Hotel   |   15 Tench St., Canberra 2604, Australia   |  
Hotel amenities
Ranked #44 of 53 Hotels in Canberra
Canberra, Australia
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“Kept waiting, hopeless booking process, dirty bathtub, no lift, tiny car park, noisy aircon machinery”
2 of 5 stars Reviewed July 2, 2013

In May 2013, our family (including a 6 month old) stayed here in a 2 bedroom apartment booked through Accomodate Canberra (part of Maloney's real estate). We were kept waiting at 'check-in' because only one person in the whole place knew how to do the process. Our child screamed for 10 minutes while we waited to be served.

Upon check we headed up to the room. Stairs and no option of a lift - bad luck if you have lots of luggage, port-a-cot and child in tow. Entering the room the first thing you could smell when you open the door is the musty smell of a room not often used and not well ventilated.

Beyond that the bathtub turned out to be a very dated spa, with grime and mould in the nozzles. We had upgraded our booking to ensure we had a bath for our baby - what a rip off.

The final straw was the constant hum of an airconditioning unit outside the room... it was the low rumble of heavy machinery, you could more feel it than hear it but it was right under our room. No one slept well in that place, but as it was the weekend there was no staff to help us.

On check out no apology was given even when a complaint was made at front desk the next morning the employee just ignored me.

It is disgusting and for the amount we paid to stay at a supposed 4.5 star property I would rate is a 2 star at best.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Japanese first
  • Any
English first
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Additional Information about Griffin Hotel

Address: 15 Tench St., Canberra 2604, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites
Hotel Style:
Ranked #44 of 53 Hotels in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Griffin Hotel 3.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Griffin Canberra
Griffin Hotel Canberra

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