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“Pleasant stay, but.....” 4 of 5 stars
Review of Novotel Canberra

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Novotel Canberra
4.5 of 5 Hotel   |   65 Northbourne Ave | Act, Canberra 2612, Australia   |  
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Ranked #15 of 53 Hotels in Canberra
Melbourne, Australia
Top Contributor
269 reviews 269 reviews
73 hotel reviews
Reviews in 71 cities Reviews in 71 cities
192 helpful votes 192 helpful votes
“Pleasant stay, but.....”
4 of 5 stars Reviewed February 1, 2014

Location wise, this hotel is well located, in the centre of the city, so is close to shops and places to eat. That said, the city of Canberra is dull after hours, as the shopping hours are short compared to say Melbourne and Sydney. However, the hotel is located in the middle of most attractions of Canberra, so most are only a short drive away.
The room we were given was very good, upgraded to a suite due to the assigned room not being ready at check in. The room was clean and modern. The room not being ready at 5pm was perhaps the only bad experience, and the way it was handled was professional, no lengthy waiting, just upgrade to available room.
The breakfast offering was perhaps a little "light-on" for range, but some other things like omelettes or fried eggs could be requested.
Was not a fan of the indoor heated pool, as it was too noisy and smelled to much of chlorine as would be expected in an indoor pool.
The car park charges of $18 per day I thought were excessive, as there is little option for guests to park elsewhere, and a car is almost essential to see Canberra.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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Frankfurt, Germany
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 31, 2014

We only stayed for one night. The hotel is a typical 4 star hotel with the usual amenities and is situated in the heart of town, which as its Canberra was not very exciting unfortunately. The room was a fair size, clean and comfortable.

We were not particularly happy to find that the parking charges had been escalated because of a car show event in the local area, which meant we had to suddenly pay more than they had promised when we booked. We’re not talking about a lot of money but it’s the sheer cheek of it that I don’t like.

The indoor swimming pool had far too much chlorine in it which made both our kids feel a little sick. There was a sauna by the pool, which was a waste of time as the temperature was barely higher than in the pool area and almost certainly cooler than the outside! I think they missed the whole point of what a sauna is for.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lidcombe, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

All the staff were very friendly and the service was excellent. The food was also delicious. The deal includes family entry tickets for the exhibition in the national gallery was absolutely value for money. Many thanks to Novotel.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Additional Information about Novotel Canberra

Address: 65 Northbourne Ave | Act, Canberra 2612, Australia
Phone Number:
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Canberra
#11 Romantic Hotel in Canberra
#12 Business Hotel in Canberra
#15 Luxury Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym, and the onsite One Restaurant and Bar. Winner of the Canberra & Capital Region Qantas Award for Excellence in Sustainable Tourism in 2012 and 2013. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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