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“In the heart of the city” 4 of 5 stars
Review of Novotel Canberra

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Novotel Canberra
4.0 of 5 Hotel   |   65 Northbourne Ave, Canberra 2612, Australia   |  
Hotel amenities
Ranked #7 of 52 hotels in Canberra
Sydney, Australia
1 review
“In the heart of the city”
4 of 5 stars Reviewed April 9, 2013

Room was exellent, only disapointment was the meal i order through room service was cold and no hot water on day two.
Have stayed at the Novotel many times and have always recived exellent service dispite the two issue i experinced on this stay.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Melbourne, Australia
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 9, 2013

The hotel is comfortable and friendly, rooms of a decent size, and quiet. Breakfast is very good. Decor is a little tired - stained carpets etc, but not too bad. We will stay here again when next in Canberra.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 9, 2013

Stayed at the Novotel. Booked for 3 but given room with 1 bed. Soon rectified efficiently by them adding a roll away. Bathroom was not cleaned properly and there was a smell from the drain. Kids were disappointed there was no Xbox like all other Novotels we have stayed in. Restaurant menu is limited. They keep the keys to your car and move it over night to anew spot. I am fussy about my car. On check out it is extremely annoying that they charge you 1.5% extra to use a credit card. As an overseas traveller I find this unacceptable but to common in Australia. Lucky I have an Australian bank account but real overseas travelers cannot avoid this fee unless they pay by cash. As an A club gold member I find this hotel just acceptable. Nothing special.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 8, 2013

My first impression of the room was it was small and smelt strange - almost like someone had been smoking in there, although its a non-smoking hotel.
After this the stay got better - complimentary wine as it was my birthday and a lovely buffet breakfast with organic granola.
As it was Easter the staff were very lovely, leaving easter eggs outside all of the hotel rooms with children staying - a really nice thought.
Probably the most affordable central option for families staying in Canberra, but could be even better with a little more attention to detail.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne, Australia
1 review
5 of 5 stars Reviewed April 8, 2013

I recently travelled to Canberra for a 3 day intensive course and it was a releif at the end of a long day to come back to the quiet tranquility of the Novotel. The location was ideal for me as the building I was in was right behind it and the food and service was amazing. I would definatley come back and stay again at the Novotel and I have been recommending it to friends, family and collegues.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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NovotelCanberra, Manager at Novotel Canberra, responded to this review, May 17, 2013
Thank you for taking the time to write such positive feedback. It is always a pleasure to know that our guests enjoyed their stay with us at the Novotel Canberra and that you will be returning. We very much look forward to welcoming you back to the Novotel Canberra.
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Perth, Australia
1 review
4 of 5 stars Reviewed April 8, 2013

Found the hotel well located for transport, 7 day supplies, restaurants & bars, pharmaceutical needs and easy access to tourist attractions and close to alternative transport options for interstate / intercity travel. No great views but clean comfortable and adequate accommodation requirements meeting all needs.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 8, 2013

I like it when I can write reviews about places I stay in regularly that indicate that the place is improving and that the perspectives of the customer are being heard. I am not sure that this is the case here. I have raised several issues - food in particular before and I cant see any real change. The staff are friendly and helpful but they too imply that their is little they can do about responding to issues. for the price - well over 200.00 per night I would expect a bit better. The hotel is well positions and close to everything but the truth be know I think you can find better accommodation in the vicinity.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Canberra

Address: 65 Northbourne Ave, Canberra 2612, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Canberra
#6 Family Hotel in Canberra
#7 Luxury Hotel in Canberra
#8 Business Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Canberra 4*
Official Description (provided by the hotel):
Redeveloped in 2009, Novotel Canberra offers premium hotel accommodation in the heart of the Nations Capital and close to the retail, entertainment and business district.Ideal for the discerning traveller, Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable yet modern design connecting the hotel with the spirit of the Canberra region. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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