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“Some good, some not so . . .” 4 of 5 stars
Review of Novotel Canberra

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Novotel Canberra
4.0 of 5 Hotel   |   65 Northbourne Ave, Canberra 2612, Australia   |  
Hotel amenities
Ranked #7 of 52 hotels in Canberra
Sydney, Australia
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
“Some good, some not so . . .”
4 of 5 stars Reviewed March 14, 2013

Your reviewer stayed at the Novotel Canberra one Friday night early in March. Some of the experience was good, some not so good. First the good.

The hotel is in an excellent location on Northbourne Avenue, the main drag heading North out of Canberra. It's almost directly across the street from the Civic shopping and restaurant strip, which is the traditional centre of Canberra. This meant there was no shortage of places to get dinner or find a bar or take whatever entertainment took one's fancy. Check-in and check-out were painless and fast, and the staff unfailingly pleasant. There were several internet PCs in the lobby that were free for guests, though there was a time-limit of 20 minutes, after which usage was chargeable. However, no-one seemed to monitor usage so it was possible to log-off then login again immediately. The room was typical Novotel - a good size with more than adequate furnishings, very comfortable bed, good bathroom, decent selection of TV channels, free newspaper in the morning. Your reviewer had a very good night's sleep after the bus station at the rear of the hotel had slowed down for the night - more on this below. Breakfast was included in the rate, and the selection and quality of food was excellent, though at 7:30am there was no bread out for toasting. This was rectified soon after.

The not so good. The charge for the parking parking under the hotel for guests seemed to be very high for what is essentially a large country town (sorry Canberra!!), and the parking spaces were very small. It was necessary to leave the car keys with the attendants in case the carpark became over-full and they had to move cars to an off-site location - this is not very reassuring! The hotel was trialling free wifi in the room, but the rate was throttled down to 256kbit/sec. The full-speed connection was very expensive. It's hard to see why they wouldn't just provide unrestricted wi-fi. Many country motels in NSW are currently providing, or installing, such a facility.

The room your reviewer had was at the rear of the hotel and had a not very inspiring view over a large parking area, which is used as a long-distance bus terminal, and the back of an office building. The bus terminal was noisy early in the evening, but became quieter as the night progressed. Actually, the noise wouldn't have been nearly so bad had all bus drivers turned off their engines, but a few kept them running. At breakfast a few of the guests with front-of-house rooms were complaining about traffic and music noise, so maybe the back of the hotel is the place to be.

In summary, given the excellent rate for bed and breakfast the hotel was more than adequate. The shortcomings were relatively insignificant compared with the plus points.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed March 14, 2013

Excellent accommodation. We were upgraded to executive apartment. Breakfast was part of the package and was well done. Location is excellent for anyone visiting Canberra. Parking was extra and the parking facilities are very tight.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed March 13, 2013

The corridor leading to the room is not clean, the carpet could had been cleaned and the odor is not inviting.
THE ROOM ITSELF IS MINIMAL IN SIZE. T bathroom extends into the bedroom in some double purpose area where the sink is. I had seen better use of space.
The hotel is overpriced, there is no parking for the guests, I was charged extra for the 'valet' parking - which was not expected.
I wouldn't return

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2013

The location of the Novotel Canberra makes it difficult to get to sleep unfortunately. I was on the 4th floor in a beautiful apartment room but the thud of music from surrounding bars/clubs made it very hard to get to sleep. With some regret I will choose somewhere else to stay next time.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
1 review
4 of 5 stars Reviewed March 13, 2013

I am a regularly stay at the Novatel Canberra - central and convenient location - huge rooms, good service, great buffet breakfast, great indoor pool area.

My only concern is that the beds are too soft and the parking is a bit squeezy

Cheers Mike H

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
4 of 5 stars Reviewed March 13, 2013

While the occasion to visit Canberra was sad, the experience at the Novotel was a plesant suprise. Everything from the room to the pool & gym through to the buffet breakfast were very enjoyable.
When we booked we thought it was the hotel we stayed at a few years ago just around the corner. Suffice to say the Novotel Canberra is now our choice of stay albeit by accident.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
153 reviews 153 reviews
141 hotel reviews
Reviews in 90 cities Reviews in 90 cities
167 helpful votes 167 helpful votes
3 of 5 stars Reviewed March 13, 2013

The Novotel was in a convenient location for the purposes of my trip and a short walk to most things in the central area. The room was an average size and fairly new – slightly strange layout with a sink like a kitchen sink area outside the toilet/shower room that looked over the bed.

There was a large wall mounted TV, decent sized desk but a lounge chair in a strange placement in the room.

I needed to make two calls to free phone (1800) numbers during my stay, one of which didn’t even connect but I was charged $1 a call, I was told “charge for connecting to an outside line”!! Be careful if you choose to use the phone.

I recommend you double lock your door if you don’t want to be disturbed while in the room. Housekeeping came and pestered me several times to move things in and out of the wardrobe. When I went out for lunch I put the ‘do not disturb sign’ on the door but when I returned I found that housekeeping had entered the room in my absence to leave something in the room. Clearly the signs are ignored by staff.

Other than these incidents the staff were generally polite and efficient. The buffet breakfast has some decent choices and good quality food with the exception of the sugar-loaded bottled juices available. No fresh juice at all.

Also a bottle of water in the room costs $8.

Room Tip: Higher floors are quieter
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  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel Canberra

Address: 65 Northbourne Ave, Canberra 2612, Australia
Location: Australia > Australian Capital Territory > Greater Canberra > Canberra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Canberra
#6 Family Hotel in Canberra
#7 Luxury Hotel in Canberra
#8 Business Hotel in Canberra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Canberra 4*
Official Description (provided by the hotel):
Redeveloped in 2009, Novotel Canberra offers premium hotel accommodation in the heart of the Nations Capital and close to the retail, entertainment and business district.Ideal for the discerning traveller, Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable yet modern design connecting the hotel with the spirit of the Canberra region. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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