I stayed here with my partner on the weekend, the first night was paid for with a voucher we received from a previous incident with another adina apartment, check in staff were friendly but did advise I did not pay for the room upfront when in actual fact I had paid (first night with a voucher and second night on wotif) lucky I had all these confirmations of payment on paper to show them or there may have been issues,
the quickly resolved this and apologised. when entering the room I found it was better than I expected, for the price it is a nice clean room, quite spacious and has a great spa, there are a few crack in the tiles here and there but I think due to the reasonable price this can be overlooked.
One issue I did have was that there was dirt dishes in the dishwasher from the previous guests (housekeeping really need to check these things as it doesn't look very nice to the next guests) also, the tv in our room did not work at all, the screen was broken, flashing dark picture. This needs to be fixed, the next guests may not be so easygoing and may complain (only reason we did not complain is because we couldn't be bothered moving to another room)
On check out we had more issues where they were saying we had not paid for the first night, we explained we had a voucher for that night and it was resolved (i hope, i have not check my bank statement yet to see if i was charged twice) this was quite annoying as we expected a better check in/ check out experience especially because the voucher was for a previous mess up by the adina.
When we got to our car there was a sticky note saying "private parking" stuck on my window and my mirrors were pushed inwards. I'm not sure if the private parking is for residents that live in the apartment but the sign surely needs to be more specific as I assumed private parking meant parking for private guests of the hotel, I really do suggest you change the signs to be more specific as going down to a sticky note on your car and your mirrors pushed inwards when parked in a secure space is not acceptable.
The beds were also quite lumpy and not the most comfortable, you wouldn't want to stay for a week in the bed, but for a weekend they were okay (I think the adina would get higher ratings if simple things like this were fixed)
I would stay here again provided management acknowledge my concerns and the checkin/checkout experience is better and the tv's are working in the room and housekeeping are up to scratch with room servicing.
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- Also Known As:
- Medina Executive James Court Hotel Canberra
- Medina Executive James Court Canberra