We stayed here on an overnight, and the place was just delightful. The hotel itself is a historic location and why I chose it and it didn't disappoint me! It was just so beautiful. The staff was warm and friendly. I highly recommend the Hyatt and it's more of an upscale choice of lodging. The rooms were well appointed and the furnishings lovely. It's also located in the center of the City so it's just a short drive to may of the local sights. If you like to walk or cycle there are plenty of places to do this around Canberra. I can not say enough wonderful things about the hotel and staff. It's really an oasis in the center of the city. I only wish I could have stayed longer!

We decided to stay at the Hyatt because we wanted somewhere 'nice' for a combined anniversary/birthday getaway. We paid extra for a Club room including breakfast so we had high expectations. When we first arrived by car there were no doorman at the front of the hotel so we had to carry our bags out of the car and into the hotel. I wouldn't normally mind this but if I am staying at a 5 star hotel and paying 5 star prices then I expect this service. Once we had the bags inside, we waited almost 10 minutes to check in as there was only 1 person at the check in desk. They then queried how many would be in the room as they thought I had a rate for bed and breakfast for 1 not 2. They then neglected to tell us where our room was.

The room was one of the newer rooms and while it was clean and roomy, it certainly wasn't exceptional.

We had dinner at the restaurant and while the food was excellent the service, once again, let us down. We waited for some minutes to be seated by 'the host', we were then given menus by 'Waiter A' and left. 'Waiter B' poured us some water but didn't take our order. 'The Host' came and asked if we had any questions about the menu, we said no and he took the menus away - without taking out order! Waiter A never appeared again, so we eventually asked 'Waiter B' if we could have a drink and could they take our order. She was most apologetic but too late really!

Breakfast was quite ordinary - they ran out of orange and pineapple juice and it didn't get refilled for some time. Once again our cloak or invisability must have been on as they forgot to give us butter and forgot our coffee order.

The location of the hotel is good but for the money we paid I had much higher expections of the service and overall quality.

Most dissappointing......

Had a very nice stay here in a Club Deluxe room over the weekend.

My room was on level 4 which is the top level of the hotel. It was at the very back of the property, so a bit of a trek from reception but it is one level above the club lounge which is also at the back of the building so it was convenient for that. The view from the room was a glimpse of Lake Burley Griffin and the top of Black Mountain Tower which was very briefly interesting at night.

The bathroom was very nice with marble floor, walls and counter. Size was good with a separate bath and shower and enough floor space not to feel cramped.

The level of service was good but I didn't have any major demands apart from a late checkout request on Sunday which was handled satisfactorily.

Overall I was very happy, sure it isn't at the same level as properties like the Park Hyatt in Sydney but it met expectations, it was a pleasant and comfortable stay and it's still the best option in Canberra at the top level.

we stayed here last week. the hotel has increased in size in recent times. attention to detail is lacking for example at breakfast the orange juice was not freshly squeezed and was of poor quality. we were not offered table service only buffet.
our room was not serviced until we rang to request, this was at 3pm after being out all day.
we do not blame the probably poorly paid housekeeping staff but feel supervision and management is lacking.
we have stayed in other hyatt hotels most recently the churchill in london which was a beautiful experience.
we have gold card membership with hyatt but doubt we would stay at the canberra property again.